Arc 3 Communications

Arc 3 Communications’ Monthly Top News Reads in Digital, Social and Public Affairs – February 2014

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Digital and social media are transforming how government institutions, political campaigns and trade associations communicate to key audiences. Below is a roundup of the more interesting stories that we have read over the last month:

Digital and Social Media

Mashable reports on 9 ways that social media will change in 2014. New ways include the rise of graphic software and the use of visual content to support social media platforms such as Pinterest and Tumblr.

In the Guardian, Scott Monty, who heads global digital communications for the Ford Motor Company, explores the question of whether or not marketers can learn digital restraint. Monty advocates for a less is more strategy for marketers.

Social Media Today offers six social media mistakes to avoid in 2014, which include many recommendations for digital restraint. These include avoiding tweeting too often, using too many hashtags and joining too many social media websites.

Gov 2.0 and Public Affairs

Huffington Post reports on 15 photos from the U.S. Department of Interior Instagram account that will make you want to travel the country. The Department of Interior account has over 200k  followers and includes scenic photos from the public lands, national parks and wildlife refuges that it manages.

Associations Now  offers advice on how to handle the good, the bad, and the ugly of online comments on a trade association’s website, social media or blog.

The New York Times  reports on the Twitter conversation surrounding the President’s State of the Union address and how the White House’s bully pulpit has lost its strength due to other voices shaping the conversation.

Campaigns and Elections

ABC News interviews Adam Sharp, Head of Government and Non-Profits at Twitter, regarding how Twitter will continue to shape political discourse, campaign advertising and election 2014.

Social Media Today  explores 5 ways in which social media will change political campaigns in 2014. One of these ways includes the greater use of visual and video content on campaign social media networks.

In Huffington Post, Milind Deora, India’s Minister for Communications, explores the impact of social media on electoral politics in light of the upcoming elections. Deora points to social media’s effectiveness in raising issues, but questions how it may be affecting the quality of political discourse and disrupting the social order.

These were some of Arc 3’s most interesting reads in digital and social and public affairs in early 2014. What were your favorite stories? Let us know. We’d love to hear from you.

 

 

The Top Ten Politicians on Instagram

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Instagram is one of the fastest growing social media platforms. Taking quick snapshots or 15 second videos and applying funky filters of different colors and hues and sharing them with your friends isn’t just for hipsters any more. More and more politicians are joining Instagram to reach out to voters in a more personal way through photos and videos.

With its acquirement by Facebook and the addition of short video capabilities to the platform, Instagram is a powerful tool for helping politicians reach the ever growing mobile audience. Instagram’s new 15 second video feature is ideal for mobile video watching and integrates seamlessly with other social networks for instant sharing.

At the start of 2014, who are the most savvy politicians on Instagram? Through an analysis of Instagram followers and individual photo likes, Arc 3 has compiled a list of the top ten politicians on Instagram:

1. President Barack Obama  @barackobama 2.73 million followers

The top ten most liked political photos on Instagram are shared by the President’s account. These photos range from a “Thank you” photo on Election Night with 294k likes to birthday wishes for the President with 86k likes. Upon the President joining Instagram, the social media platform announced  that “We look forward to seeing how President Obama uses Instagram to give folks a visual sense of what happens in the everyday life of the President of the United States.”  So far the President’s team has done that and more.

2. Mitt Romney @mittromney 71k followers

The former Governor of Massachusetts and Republican nominee for President has the second largest following of a politician on Instagram.  The account largely contains photos from campaign stops during the 2012 Presidential election with his last post being November 6, 2012. The most popular photo on his account was a get out the vote photo on election day that received over 17k likes.

3. George W. Bush @georgewbush 64k followers

The 43rd President has taken to painting and his artistic talents show in his Instagram account. Posting touching photos of family and new grandchildren, he also adds in beautiful landscapes of his native Texas. The former Texas Rangers owner’s love of sports is also on full display with photos of trips to professional football and baseball games.

4. Senator Cory Booker @corybooker 33k followers

The former Mayor of Newark and newest member of the U.S. Senate is also one of the most adept at using social media for civic engagement, responding to constituent requests and comments personally. Senator Booker’s Insta feed contains a wide variety of content, including savvy use of short video and uploading of press clips.

5. Congressman Kevin McCarthy @repkevinmccarthy 11k followers

The House Majority Whip, McCarthy was recognized by BuzzFeed as the best Republican Congressman on Instagram. McCarthy’s Insta feed is full of photos of D.C.’s who’s who, his family dog and “Throwback Thursday” photos of his family. McCarthy’s video of playing Frisbee with the family dog received over 2k likes.

6. Governor Chris Christie @govchristie 5k followers

The potential 2016 candidate for President and Republican Governor of New Jersey has a balanced mix of celebrity photos, family “Throwback Thursday” photos and behind the scenes photos in his role as Governor. Governor Christie’s photo shares reflect his team’s understanding of emotion and imagery to garner support on social media.

7. Michael Bloomberg @mikebloomberg 4k followers

Having completed his term as Mayor of the Big Apple, Bloomberg has set up a philanthropic foundation to advance his favorite causes. His Insta feed is loaded with photos of groundbreakings, ceremonies and events in the performance of his duties as Mayor. Since leaving the Mayoral office, he has posted a stream of photos related to his campaign for immigration reform, Iamimmigration.org.

8. Gabby Giffords  @gabbygiffords 4k followers

The former Congresswoman from Southern Arizona retired from Congress after her courageous return from a 2011 shooting that nearly claimed her life. Founder of the PAC, Americans for Responsible Solutions, Gifford’s Instagram account is full of photos of her advocacy work.

9. Speaker John Boehner @speakerboehner 3k followers

The Speaker is the king of  ‘Throwback Thursday”, posting photos ranging from his high school football days under legendary Coach Gerry Faust to school field trips to family photos with his brothers and Santa Claus. The photos personalize one of the most powerful men in the country, who is 2nd in the line of succession to the Presidency. His Insta feed also includes hundreds of behind the scenes photos of his official duties as Speaker.

10. Congresswoman Tulsi Gabbard @tulsigabbard  2k followers

The 32 year old Army veteran, surfer and representative from Hawaii’s 2nd Congressional district is one of the rising stars of the Democratic Party. Her Insta feed is chalked full of beautiful Hawaiian landscapes as well as behind the scenes photos of her duties as a Congresswoman for the Aloha state.  A fitness enthusiast, the Congresswoman’s account has photos of her many physical activities such as running, hiking, sking, and yoga.

At the start of 2014, these are the top ten politicians on Instagram.  As social media continues to become more and more visual, we expect more politicians to adopt Instagram as a necessary part of their social media efforts. Who are your favorite politicians on Instagram? Let us know!

 

 

 

 

 

 

 

 

 

Arc 3 Founder Patrick Burns Quoted in Hartford Courant Story Regarding Election 2014

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Arc 3’s Founder Patrick Burns was recently quoted in a recent Hartford Courant story regarding the ramping up of social media, digital and technology efforts by the respective political parties in the upcoming Gubernatorial election in Connecticut. The article discusses how the aggressive use of technology pioneered by the Obama campaign nationally is now moving to the state level. Below is the quote from the article:

“The president and his team did a masterful job using Facebook as a big megaphone to reach voters,” said Patrick Burns, president of Arc 3 Communications, an Atlanta firm that advises right-of-center candidates and political parties, as well as local governments and trade groups, on how to use social media to spread their messages.

But unlike the attack tweets, news conferences and Facebook likes, some aspects of modern politics occur behind the scenes, through sophisticated data-mining strategies and the micro-targeting of voters. “On the consumer side, companies have been doing this for a few years now,” Burns said. “The political parties are catching up.”

For the full story, please click here.

Arc 3 Communications’ Monthly Top News Reads in Digital, Social and Public Affairs – November 2013

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Digital and social media are changing how government institutions, political campaigns and trade associations communicate and achieve their goals. Below is a roundup of the more interesting stories that we have read over the last month:

Digital and Social Media

Business Insider provides an analysis of social media demographics and the surprising identity of each major social network.

Gigaom reports on Google’s new ad policy and how to avoid appearing in Google ads.

Alan Mutter of Reflections of a Newsosaur , asks the question “Are newspapers losing their mass media mojo?”

Gov 2.0 and Public Affairs

Nextgov reports how thwarted users vent about the Obamacare website on Facebook.

The Atlantic Magazine reports how the City of Chattanooga, Tennessee developed its own font “Chatype” through a Kickstarter campaign.

Nextgov reports how Congress.gov replaces Thomas.gov as the source for legislative bills and committee information on Capitol Hill.

Campaigns and Elections

Advertising Age examines how data is redefining political TV ads.

TechPresident analyzes the role of digital and big data in election 2013.

Politico reports how Twitter is a mixed blessing for political flacks.

In a Foxnews.com  opinion piece, John Jordan, a member of the Hoover Institution’s Board of Overseers at Stanford University, offers a donor’s guide to making your money count in politics.

These were some of Arc 3’s most interesting reads in digital and social and public affairs over the last month. What were your favorite stories? Let us know if there is a neat story that we missed! We’d love to hear from you.

 

The Top Ten Most Social Media Savvy State Parties in America

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With the 2014 election approaching, the role of state party organizations will become increasingly important as the primary election season ends and the general election season begins. Most of the primary election season wraps up by June with the majority of states concluding their primaries.

In the 2012 election, the Obama campaign skillfully used social media to target key constituency groups, amplify its message and get out the vote. It was commonly acknowledged that a “geek gap” existed between a more tech savvy Democratic Party and the Republican Party. The Republican Party conducted a months’ long review of the 2012 election that resulted in a report entitled “The Growth and Opportunity Project”.

How have the parties across the country done at the state level socially in 2013? Does the “geek gap” still exist? Arc 3 looks at the top ten most social media savvy state party organizations. The list was compiled analyzing the Klout scores and number of Twitter and Facebook followers for all of the state party organizations for all 50 states.

1. Michigan Republican Party (Klout score 66) Led by Chairman Robert Schostak, the party has over the years been a leader in innovation and recently held its 30th Biennial Mackinac Republican Leadership Conference where insightful technology panels were held. The Michigan GOP is the most social media savvy state party in the country with over 8K followers on Twitter and 11K likes on Facebook.

2. Texas Democratic Party (Klout score 65) Led by Chairman Gilberto Hinojosa, the party’s social media prowess was on display nationally with the ascendency of State Representative Wendy Davis’ filibuster into the national spotlight through the Twitter-verse. The Texas Democratic Party is at the social media forefront with over 14K followers on Twitter and 51K likes on Facebook.

3. Florida Democratic Party (Klout score 64) Led by Chairman Allison Tant, the Democratic party of Florida operates in a state that has long been on the national radar, especially since the 2000 Presidential election where the state decided the Presidency. With 24K likes on Facebook and over 17K followers on Twitter, the Florida Democratic Party shows that it is innovative in its use of social media.

4. Florida Republican Party (Klout Score 64) Led by Chairman Lenny Curry, the Florida Republican Party is tied with its competitor, the Florida Democratic Party, in the area of social media strength and innovation. The Florida GOP has over 15K followers on Twitter and 15K likes on Facebook and will need to utilize its social media strength in what is shaping up to be a competitive election year.

5. Georgia Democratic Party (Klout Score 61) Led by new Chairman DuBose Porter, the Georgia Democratic party has been wrought with internal controversy that led to the resignation of its most recent Chairman, Michael Berlon. Despite serious financial woes, the Democratic Party of Georgia has a strong social media presence with over 10K followers on Twitter and 12K likes on Facebook.

6. Virginia Democratic Party (Klout Score 61) Led by Party Chair Charniele Herring, the Virginia Democratic Party is coming off a successful election year in 2013 with the election of Democrats to Governor and Lt. Governor. With over 7K followers on Twitter and 10K likes on Facebook, the Virginia Democratic Party’s effective utilization of social media was a part of their victories in 2013.

7. California Republican Party (Klout Score 61) Led by Chairman Jim Brulte, the California Republican Party has a rich GOP tradition, but in recent modern times, California has been a blue state.  With over 13K followers on Twitter and over 9K likes on Facebook, the California Republican Party has in place the channels to begin to get its message out and rebuild.

8. North Carolina Republican Party (Klout Score 61) Led by Chairman Claude Pope, the North Carolina GOP operates in a red state whose influx of new residents and changing demographics has resulted in some success for the Democrats at the state-wide level, though not consistently. The NC GOP has a strong social media presence with over 10K followers on Twitter and over 10K likes on Facebook.

9. Republican Party of Virginia (Klout Score 60) Led by Chairman Pat Mullins, the Republican Party of Virginia has faced challenges in recent elections. Once a reliably red state, Virginia has become a purple state. With over 5K followers on Twitter and 8K likes on Facebook, the Republican Party of Virginia is one of the most social media savvy state parties in the country despite its recent losses.

10. Missouri Republican Party (Klout Score 60) Led by Chairman Ed Martin, the Missouri Republican Party has the advantage of a state that has been growing Republican over the years. With over 5K Twitter followers and 5K Facebook likes, the Missouri GOP effectively and consistently publishes content that results in the ability to recruit volunteers, donors and supporters.

At the near the end of 2013, these are the top ten most social media savvy state party organizations in the U.S. The list reflects gains by Republican state party organizations that have strengthened their social media presence for what will be a very competitive upcoming election year. America remains an evenly split country as far as party identification. No one party dominates. However the state parties that leverage the power of social media for message amplification, get out the vote and targeting efforts can do much to move the needle in their respective state.

Are Governors or College Football Coaches More Social Media Savvy?

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In the Southeast, college football is venerated and beloved. The head coaches of the football programs of a state’s flagship institutions are arguably the most influential people in a state. In 7 of the 10 Southeastern states, the highest paid public employee is the football coach at a public university.

The head football coach at a Southeastern public university has a very high profile. The coach is either praised or vilified depending on the outcome of a Saturday game. Successful football coaches in the South have enormous political capital that could translate to public office. However, many such as former UGA head football coach Vince Dooley, who considered a bid for U.S. Senate in 1986, decline to pursue a career in politics.

In today’s age of ESPN and round the clock media coverage of Southeastern football, many across the country can name a Southeastern state’s football coach, while not knowing the state’s Governor. For example, Nick Saban, the head football coach at the University of Alabama has high name recognition across the nation. Yet, how many can name the State of Alabama’s, current Governor, Robert Bentley?

However, in today’s new media environment, social media can level the playing field. Does the notoriety, celebrity and wealth of Southeastern football coaches translate into the social media space? Or are there Governors who are social media savvy enough to outpace the head football coaches in their state? Arc 3 performed an analysis of the Klout Scores and number of Twitter and Facebook followers for 10 Southeastern Governors and the head coaches of the collegiate football programs in their state. Here are a couple of Southeastern Governors whose social media prowess outpaces their football programs:

1. Governor Rick Scott (Klout Score 84): The first term Governor of Florida has over 40k followers on Twitter and 85k likes on Facebook. A successful entrepreneur before becoming Governor, he is credited with reducing the state’s unemployment rate from 11 percent to 7 percent. In the social media sphere he outpaces University of Florida Head Football Coach Bill Muschamp (Klout Score 65), Florida State University Head Football Coach Jimbo Fisher (Klout Score 27) and University of Miami Head Football Coach Al Golden (Klout Score 64). According to PeekAnalytics, Governor Scott has 156 times the social pull on Twitter as the average user. Social pull is a good measure of how influential an account’s audience is compared to the average Twitter user. Governor Scott’s social media prominence will be an asset as he runs for re-election in 2014 in the very competitive state of Florida.

2. Governor Pat McCory (Klout score 69): The recently elected Governor of North Carolina is social media savvy with over 18k followers on Twitter and over 47k likes on Facebook. A former Mayor of Charlotte, the pragmatic Governor has made economic development a focal point of his administration with some notable results. Forbes Magazine recently recognized North Carolina as having the nation’s 4th best business climate. As an excellent marketer for his state, he outpaces socially the head football coaches for both the University of North Carolina, Larry Fedora (Klout Score 62) and North Carolina State University, David Doreen (Klout Score 62). According to PeekAnalytics, on average, each of Governor McCory’s twitter followers has 631 connections across all social media platforms to make for a strong audience reach.

3. Governor Nikki Haley (Klout Score 84): With over 64k Twitter followers and 54k likes on Facebook, Governor Haley is a social media powerhouse. The daughter of Indian immigrants, the Governor was a speaker at the 2012 RNC Convention and is one of her party’s rising stars. The Governor’s social media prowess outpaces her state’s football program accounts, Clemson Football (Klout Score 66) and University of South Carolina Football (Klout Score 68). The head of the football programs for the respective schools, Dabo Swinney of Clemson and Steve Spurrier of South Carolina, have both demurred from Twitter usage, but their chief assistants have taken up the mantle. Governor Haley outpaces these top assistants, Chad Morris (Klout Score 51) and Jeff Scott (Klout Score 58)  of Clemson and Steve Spurrier, Jr. (Klout Score 82) and G.A. Mangus (Klout Score 49) of South Carolina. Running for re-election in 2014, Governor Haley has 200 times the social pull on Twitter as the average user according to PeekAnalytics. In addition, each of Governor Haley’s twitter followers has 1,578 connections across all social media platforms, which makes her audience reach 3.8 times the average twitter user.

The majority of head football coaches in the Southeast outranked their Governors in social media prowess. A head football coach’s success is largely based on his ability to recruit key players, and social media has become an important part of the recruiting process. Today’s players are now the first generation to have been born into the internet age. Social media is a vital way to reach and persuade them. The Governors of the states of Florida, North Carolina and South Carolina have recognized the power of social to recruit voters and market their states. It is no coincidence that these three Governors are also rising stars in their party. These Governors understand and appreciate the power of social media to build loyalty and create fans in the dynamic new media environment of today.

 

7 Ways to Use Facebook Hashtags in Politics

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With the introduction of hashtags and graph search by Facebook, hashtags have grown in their effectiveness as an advocacy and mobilization tool.  Hashtags have long been an effective tool on Twitter, helping to organize people by shared interest. Facebook, which has organized people by shared connection, had an inability to mobilize people by shared interest. With hashtags, Facebook allows users the ability to connect by interest in an expansive way.

With over 1 billion users, Facebook has a dynamic network in which a campaign or organization can utilize hashtags to reach extended, adjacent and far-off networks of people with similar interests. Once only great to organize people online and offline after you make a connection, Facebook with hashtags is an effective tool in organizing people of a shared interest, value or belief who are not yet socially connected.

Here are some tips for incorporating hashtags into Facebook page posts to promote your political content and connect with those of a shared interest.

1) Ideology: One of the easiest ways to promote your organization’s content is to reach those of a like ideological mind. The most popular ideology hashtags are #tcot, ‘top conservatives on twitter”  and #p2, “progressives who prioritize diversity and empowerment” and #tlot, “top libertarians on twitter”.

2) Party affiliation: Although there is a close correlation between ideology and party identification, in order to ensure that you reach all of those with a shared party affiliation, include a reference to your local, state or national party. The most popular hashtags are those associated with the respective state parties. For example in Georgia, the Republican Party hashtag is #gagop and the Democratic Party hashtag is #gadems.

3) Issue: In the promotion of a issue or policy, utilization of a hashtag to build support for the issue is an effective tool. Providing quality insights and updates on timely issues is a way to build supporters and followers. The Google QDF rule (quality deserves freshness) applies to search on social media networks by hashtag. People hunger for meaningful content on timely issues and will search to find it. For example, #Syria, is one of the most popular hashtags on social media, due to it being a timely and relevant issue as the U.S. considers military intervention there.

4) Location: Geolocation is critical in social media. As social, location and mobile merge together, the ability to connect with those in your immediate vicinity is important in the promotion of a post. Placing a hashtag that indicates your location can not only build credibility in your posts, but can draw the interest of those in your local area. People hunger for local news around them, and the power of connecting with people in your local area on social media cannot be underestimated. For example, state and local specific hashtags such as #gapol and #atl ensure that you are reaching people in your local area. If you are attending a place, event or conference see if there are hashtags that have been developed for that specific site. For example, at the national party conventions last year, #gop2012 and #dnc2012 were the respective hashtags for these events.

5) Social TV: There is a strong correlation between live television and social media. People love to share insights on TV programs on their 2nd screen and watch alongside others online to see their feedback. During last year, some of Twitter’s most trafficked moments occurred during the Presidential debates between President Obama and Governor Romney that aired on live TV. Utilizing hashtags for specific events that air on television is way to connect with followers and audiences and promote your posts. During the first Presidential debate, the Obama-Biden campaign utilized #ForwardNotBack effectively in promoting their candidate.

6) Look to the Past: History and sentimentality about the past is a fundamental part of the human experience. People love to remember and are drawn to content that reminds them of the “way things were”. Our civic institutions and political parties have a rich history in which content can be pulled. One of the fundamental parts of being a candidate is telling your biography and life experience. Utilizing a hashtag such as #TBT (Throwback Thursday) or #FBF (Flashback Friday) can be very effective in gaining followers as they are some of the most popular hashtags on social media.

7) Humor: Humor disarms and is a powerful weapon to articulate a point of view to someone who may or may not agree with you. Use of humorous hashtags can enlist followers and supporters for your cause in more subtle way. For example in the 2012 Presidential election, the Obama campaign utilized the #Romnesia hashtag to describe Governor Romney’s inconsistent policy stances over the years. Many hashtags or slogans that are started in earnest by a campaign or group can become hijacked by the opposite side who use the hashtags in a humorous way. In the 2012 campaign, the Obama-Biden team had put out the hashtag #forward, a key campaign slogan. The RNC quickly utilized the #forward hashtag to describe moving “forward” to $491 billion in higher taxes for Obamacare; deficits over $1 trillion; and $1.9 trillion in higher taxes.

With the continued integration of search and social, hashtags are becoming an increasingly important part of content and social advertising strategies for Facebook. The use of hashtags can connect your organization in a timely manner with the audience you are trying to reach and promote your content. So don’t forget the #hashtag in your next post.

 

 

 

Vine, Instagram and the Role of Short Video in Politics

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Candidates, elected officials and the media are beginning to experiment with short video platforms such as Vine, Tout and Instagram Video. Because of the shortness of the videos created and shared on social networks, these platforms are ideal for the emerging mobile market, which is growing exponentially.

C-SPAN used Tout at the 2012 GOP Convention in Tampa. Delegates to the RNC Convention were encouraged to submit 15-second Tout videos of their experience. Several submitted videos by RNC Delegates were aired on C-SPAN. Earlier in 2012, C-SPAN sent its Campaign 2012 bus on a week-long tour of universities and towns in North Carolina to get feedback from students and citizens on the Presidential campaign, asking them to submit their thoughts and ideas via Tout.

Vine, a mobile app owned by Twitter has grown significantly in popularity.  Vine allows users to create six-second videos and share them via Twitter and Facebook. President Obama recently signed up as a Vine user and has posted short videos ranging from the White House Science Fair to a note commemorating the anniversary of the Library of Congress. Several members of Congress have used Vine to mark everything from the submittal of legislative bills to the welcoming of constituent visitors to the Capitol.

The National Republican Congressional Committee produced one of the first political ads on Vine in April targeting Elizabeth Colbert-Busch in South Carolina’s 1st Congressional District special election. The ad focused on Colbert-Busch’s support from Union groups after a recent controversy regarding the National Labor Relations Board and its initial opposition to the location of a Boeing plant in South Carolina. The ad received a good deal of earned media coverage.

Instagram video is new to the short video platform scene having been just released by Facebook in June. Instagram video allows users to create 15-second videos and share them via Facebook, Twitter, Tumblr, Flickr, Foursquare and e-mail. In another differentiation from Vine, Instagram has a “cinema feature” which helps to stabilize video shot within the app. Those elected officials who have long had Instagram accounts such as the White House and members of Congress, are starting to utilize the Instagram video feature. First Lady Michelle Obama recently uploaded videos of her South Africa trip with the President to her Instagram account. House Majority Whip, Kevin McCarthy recently uploaded an Instagram video of him playing Frisbee with the family dog at his home in California. Congressman McCarthy’s video received over 2k likes on Instagram.

Will other campaigns and elected officials follow suit in using  short video platforms? Only time will tell. One current challenge with using these platforms, are that they only allow you to shoot video with a mobile device and do not allow for the uploading of professional quality video shot separately. This results in less quality production of video for an ad. For example, Vine political ads have the quality of early release bootleg video recordings of movies playing in theaters, as they are a smartphone recording of a video produced elsewhere. Campaigns may be well-advised to use Vine and other short video platforms for  “insider” type shots and quick interviews that are shot originally on a smartphone.

Due to the continued growth of mobile, platforms such as Vine, Instagram and Tout are idyllic for the sharing of short video which users can view quickly while running errands or taking a break at work. Short video fits into the BuzzFeed news model of heavy and light content that the news is evolving into. However, these short video platforms are best for producing light hearted content until they have the capacity to upload production quality video.

Social Data and the Future of Politics

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Arc 3 Communications recently participated in Big Data Week in Atlanta. The goal of Big Data Week was to hold community events focusing on the social, political, technological and commercial impacts of Big Data. One of the many discussion items of the week among data scientists, marketers and social media experts was the impact of social data, primarily in the examination of consumer behavior and the ability to predict sales and craft marketing messages.

However, social data is also a powerful tool for understanding the American voter, and like traditional phone surveys can help in the understanding of voters’ opinions on an issue and their intensity.  Social data which consists of the analysis of tweets, posts and discussion items on social media channels, forums and blogs, may also be a future indicator in predicting voting behavior. A recent study by social scientists at Indiana University of 800 competitive Congressional races in 2010 and 2012 revealed that getting more tweet mentions relative to your opponent meant higher vote margins. The social scientists found that the frequency with which a Republican is named correlates with the Republican vote margin in the subsequent election, independently of other factors such as incumbency, media coverage, partisanship and demographics.

While the ability of tweets to predict the vote is a topic of much discussion, the use of social data as a tool in understanding the opinions of  voters and how to develop targeted messaging to them is well established after the last election cycle. The Obama 2012 campaign through its 200 digital and 50 analytics team members was able to utilize social data to develop effective message development and targeting strategies while also identifying advocates for the campaign.

In the area of advocacy, the Obama campaign developed an algorithm to score over 5oK accounts by political id on Twitter. This identification of accounts favorable to the President utilized the text of the tweets and did not look at @mentions. The analysts at the Obama campaign discovered that @mentions referencing the President were largely negative.  However through text analysis of tweets, the Obama campaign was able to identify Twitter users favorable to the President. The Obama campaign also looked at Twitter influence (number of tweets and followers) to score and identify favorable accounts. The Obama campaign then sent a direct message on Twitter from President Obama to the scored accounts asking them to advocate for the campaign, which in turn many of them ended up doing.

Another powerful use of social data for advocacy by the Obama campaign was the development of a Facebook App that enabled supporters to match their Facebook friends with the Obama campaign’s various lists and then send a message to undecided voters in key swing states asking them to take action such as sharing viral content, signing up for the campaign or voting on Election Day. This tactic known as Facebook targeted sharing, was developed by the Obama team to offset the 50% drop in landline usage among 18 to 29 year olds. Despite being difficult to reach by phone, 85% of this same group were friends with an Obama 2012 Facebook App user. Through the Facebook targeted sharing app over 600,000 Obama supporters were able to reach over 5 million people by Election Day. 20% of the 5 million reached took some action, such as registering to vote. Hundred of thousands used the tool in the days leading up to the election. The Obama campaign’s Facebook targeting app represented a significant  advancement in voter contact – overlaying traditional voter file data with social graph information and relationships.

The supplementation of a voter file with social data will become the norm by the 2016 election cycle and innovative campaigns are already taking this task on for 2014. One of those chief innovators on the Republican side is U.S. Senator Mitch McConnell of Kentucky whose campaign is creating a statewide voter file that adds social data so that the campaign can track and target individual voters based on what they’re saying online. According to Senator McConnell’s campaign, it has already matched the voting records of close to 40 percent of Kentuckians – more than 1 million voters – with their online persona. Senator McConnell’s campaign plans to monitor in real time the social and online outputs of voters in Kentucky in order to understand voter perceptions about issues and the candidate. Through this process, the campaign will be able to measure voter sentiment and the level of engagement on various issues.

Social data is the future of campaigns and a powerful new tool that can help a candidate understand voter opinions on key issues and serve as an advocacy tool. In time, social data may be able to accurately predict voting behavior in a race. As campaigns begin to experiment with social data, it will be critical that the proper metrics and algorithms are established. Campaigns will need to ensure that they connect their social media and social data operations to their off-line grassroots and get-out-the-vote operations in a meaningful way that translates into supporters and votes. This will become an increasing challenge for national and statewide campaigns in the immediate future.

 

 

 

 

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