Campaigns and Elections Archives - Arc 3 Communications

Website Development Case Study: Georgia Secretary of State

December 6, 2017 By Patrick L. Burns Leave a Comment

Project Goals

For several years, the Georgia Secretary of State conducted the Peanut Poll, a straw poll held every year at the Georgia National Fair in Perry. Each year, the straw poll focused on participant’s choices for federal elected office such as President and U.S. Senate. One of the most successful straw polls in the country, the poll was a part of the Georgia Secretary of State’s mission to raise awareness about elections and encourage voter registration.

However, in 2017 with no major election pending, the Secretary of State’s office sought to re-brand the Peanut Poll to be a contest to have Georgians pick the best high school football team in the state. In addition to a re-branding to reflect the change in direction of the poll, the Secretary of State sought to develop a new website and online polling system that would allow Georgians to vote for one of the 460 high school football teams online and on tablets at the Georgia Grown booth at the fair. After voting, participants would be directed to the Secretary of State’s online voter registration page to check their registration status and register to vote if they had not already. The new “Gridiron Showdown” Peanut Poll sought to engage high school students who were now eligible to register to vote, but had not yet done so.

Our Solution

With the Georgia National Fair coming up quickly, the Arc 3 Communications team worked expeditiously with the Secretary of State’s Outreach Staff to create a new and unique brand for the Gridiron Showdown Peanut Poll. A new mobile first website was developed that incorporated a polling system that allowed for visitors to quickly vote for one of Georgia’s 460 high school football teams. Upon voting, Georgians were directed to the Secretary of State’s online voter registration page. At the Georgia National Fair’s Georgia Grown Booth visitors were presented with i-pads upon which they could visit the website and vote for their favorite team while voters from across the state also submitted their ballots on the website. The website polling system calculated and displayed the results in real-time as they happened. Each day at 5 p.m, a special guest would announce the results at the Georgia Grown Booth at the Fair. Voting results announced on the website were easily able to be shared on social networks.

Results

The new Peanut Poll brand incorporating a football referee raised awareness about the new nature of the poll and athletic directors from across the Georgia High School Association were excited about the poll and encouraged students, athletes and parents to participate. The Georgia National Fair also publicized the straw poll and the opportunity to vote at the Georgia Grown booth.

By the time of kickoff and voting began, media outlets around the state had already started talking about the Gridiron Showdown Peanut Poll and social media was buzzing. After ten days, over hundreds of thousands of votes had been cast making the Peanut Poll one of the most successful straw polls and voter registration efforts in the country. The Peanut Poll was embraced not only by high school communities in and around the Georgia National Fair in middle Georgia, but by 460 school communities from across the entire state. Participants from all walks of life participated in the Peanut Poll, including some celebrity voters such as U.S. Secretary of Agriculture Sonny Perdue who visited the Georgia Grown Booth and cast his vote for his favorite team. Special guests who announced the daily results included Georgia Agriculture Commissioner Gary Black who also cast the first vote at the fair online.

In the end, the new Peanut Poll was a success in its ultimate goal of encouraging folks to register to vote. The Georgia Secretary of State’s online voter registration page saw not only a surge in visitors, but also an increase in voter registrations. Because of the 2017 Gridiron Showdown Peanut Poll, new voters will cast their ballots in the 2018 Elections for the first time. These new voters will cast their ballots for something more important than their favorite football team; they will have the opportunity to vote for who will serve them in public office at the local, state and federal levels.

How to Avoid an Email Phishing Attack to Your Campaign

November 21, 2017 By Patrick L. Burns Leave a Comment

7 Ways to Keep Your Campaign Safe from an Email Phishing Attack

Cyber security is an issue of critical importance to political campaigns at all levels in the wake of the hackings of the 2016 election. Both the Republican and Democratic parties have faced challenges and are making significant investments to help prevent hacking in the 2018 election cycle. Some of the most significant recent cyber security failures in politics were a result of an email phishing attack. These include the hacking of the Hilary Clinton Campaign’s Chief of Staff John Podesta’s emails during the 2016 election and the hacking of the Marcon campaign before the French Presidential Election.

While we’ve written about the importance of political campaigns securing their websites and provided tips for how to keep social media accounts safe, we think it important to provide tips on how to avoid an email phishing attack to your campaign.

What is phishing? Phishing involves the use of fraudulent emails and copy-cat websites to trick you into revealing valuable personal and organizational information — such as account numbers for banking, credit card and donation platform accounts and the key login IDs and passwords you use when accessing these accounts. When hackers go on phishing expeditions, they lure their targets into a false sense of security by hijacking the familiar, trusted logos of established, legitimate companies such as Google, Facebook and Apple. A typical phishing scam starts with a fraudster sending out millions of emails that appear to come from a high-profile company in the hopes of getting folks to inadvertently click. In some cases they are specifically targeting your campaign. Phishing is one of the most popular methods of attack for cyber criminals. There has been a tenfold increase in phishing campaigns over the past decade reported to the Anti-Phishing Working Group (APWG).

Here are some tips for how to avoid email phishing attacks:

Learn Common Traits of Phishing Emails: There are some common content traits to phishing emails that can help you in recognizing them. Many are poorly written and contain spelling errors. Phishing emails often use spammy words such as “free’, ‘profits’, ‘no fees’ to promote offers. Many contain urgent in the subject line and threaten the loss of an existing account. These emails often have no personalization field for the recipient and contain no email signature for the sender. Finally, phishing emails often contain fake logos and poor structure. Be weary of logos of poor quality or an email message whose header and footer content looks different from the usual content you receive from a company.

Pick Up the Phone to Verify: If you receive a request for personal or financial information over email do not respond. Pick up the phone and call the company yourself using a number in your rolodex, not the one the email provides. Hackers use pressure tactics and prey on people’s fears by noting the urgency of the matter. If you have reason to believe that a company needs personal information about you right away, pick up the phone and confirm it. As a general rule, you should never share personal or financially sensitive information over the internet.

Do Not Click : Do not click on the link provided in an email provided by a company requesting personal or financial information. Type the URL into your web browser yourself or use a bookmark you previously created. Hackers can mask the true destination of a URL, even though a URL may look real in an email.

Verify a Site’s Security: Before ever submitting any personal or financial information to a website make sure the site’s URL begins with “https” and there is a closed lock icon near the address bar. Check for the site’s security certificate as well. If you get a message stating a certain website may contain malicious files, do not open the website. Never download files from suspicious emails or websites. Even search engines may show certain links which may lead users to a phishing webpage which offers low cost products. If the user makes purchases at such a website, the credit card details will be accessed by cyber criminals. Be wary of pop-ups. Pop-up windows often masquerade as legitimate components of a website. All too often, though, they are phishing attempts.

Keep Your Browser Up to Date: Security patches are released for popular browsers in response to security loopholes that phishers and other hackers discover. When an update for your browser is available, download and install it.

Keep Anti-virus Software Updated: Use antivirus software and be sure to keep your software up to date and enable spam filters. Antivirus software guards against known technology workarounds and loopholes. Anti-spyware and firewall settings should be used to prevent phishing attacks and users should update the programs regularly as these updates are made to counter new scams. Firewall protection stops access to malicious files by blocking the attacks. Antivirus software scans every file which comes through the internet to your computer and prevents damage to your system.

Periodically Check Your Accounts: Be sure that you are reviewing campaign banking, credit card and donation platform accounts daily to check for irregularities in your online transactions.

Need more help?

Happy Anniversary Arc 3 Communications!

October 30, 2017 By Patrick L. Burns Leave a Comment

Arc 3 Communications Celebrates Its Sixth Year in Business!

Happy Anniversary Arc 3 Communications! As we celebrate the 6th year of our agency, I wanted to stop and reflect on those things that I’m grateful for as its founder. My entrepreneurial journey has been an amazing ride of ups and downs, but I have so many things to be grateful for. Here are some of those things that I’m most thankful for:

1. I am grateful for our clients in the public affairs space that have entrusted us over the years to help with their content, digital and analytics needs. We have worked with clients ranging from government agencies to trade associations to political campaigns at the local, state and national levels. We have developed new websites, social media campaigns and all types of amazing content to help them accomplish their legislative, policy, electoral and civic engagement goals.

2. I am grateful for the talented team of designers, developers, social media, technical and public affairs experts at Arc 3. I am also thankful for our interns that breathe life into our agency with their new ideas and energy. Our current interns from Kennesaw State University, Paul McNally and Kirbe Bostick are doing an awesome job for us.

3. I am grateful to our trusted partners in helping us to carry out our mission. These knowledgeable experts in accounting, law, finance, human resources and technology are invaluable.

4. I am grateful to the great team at Ignite HQ who provide us with an affordable and innovative office space to work in that is filled with other startups. The shared learning from other entrepreneurs has been immeasurable. I’m especially grateful that its located off of historic Marietta Square and close to home.

5. I am grateful to the many innovators in digital, social media and technology that have transformed media and marketing to a world driven by content and sharing. This includes not only the creators of well-known platforms such as WordPress, Facebook, Twitter, YouTube and LinkedIn; but the countless other innovators who developed lesser known platforms that have helped to create a competitive marketplace that produces amazing channels for communication and sharing. Most noteworthy of late are those who have made website hosting extraordinarily better such as Flywheel.

6. I am grateful to our agency competitors, who by their efforts in the marketplace, push us to do better and strive to be our best.

7. I am grateful for the digital, social media, creative and tech start-up community of Atlanta in which we are constantly learning new tools and tactics through shared knowledge and learning. I am most grateful to the WordPress community.

8. As Founder of an agency focused on the civic space, I am grateful for the many long-standing institutions in government, politics and civic life and the people and ideas that sustain them. While its been under siege by a time of technological transformation, the great civic life of our country depends upon engaged citizens, media, candidates, elected officials, association executives and government public servants at all levels.

9. I am grateful for mentors, friends and colleagues throughout my career in government, politics, academia and the agency world who have offered sound advice and encouragement. Many have also referred business our way and I’m thankful.

10. I am most grateful to my family for their constant love, patience, prayers and support throughout my entrepreneurial journey. My wife Mary and our four children have shared this experience with me every step of the way. Mary has been a sounding board, critic, and cheerleader. Her kindness, patience and love has been the rock upon which my successful agency has been built.

Most of all, I am grateful to God for these last six years and the opportunity to embark on my entrepreneurial journey. Without his love and my faith in him, nothing is possible.

How to Secure Your Campaign Social Media Accounts Immediately

October 23, 2017 By Patrick L. Burns Leave a Comment

4 Ways to Keep Your Campaign Social Media Accounts Safe

In the wake of hackings in the last election cycle of 2016, the issue of cyber security and political campaigns has come to the forefront. Both the Republican National Committee and the Democratic National Committees are making significant investments to help prevent hacking in the 2018 election cycle. However, every day new data breaches and hackings are announced. Just recently a Republican phone polling firm announced a hacking that involved the compromise of hundreds of thousands of GOP donors personal information. The hacking of the Democratic National Committee in the 2016 election is well documented in the media. Cyber security is an urgent issue for campaigns, parties and candidates at all levels. We’ve written about the importance of a WordPress Maintenance program for campaign websites. But equally important is the securing of campaign social media accounts which are often the gateway upon which hackers enter campaigns and cause havoc.

How can you keep your campaign social media accounts safe? Here are 4 security tips to implement now.

Strong Password Management

In analysis of passwords by security companies, “1234” and “password” remain the two most popular passwords. Strong passwords are one of the only things that stand between your campaign’s social media accounts and hackers. Weak passwords are often created and unchanged in order that they are easily remembered by staff. While this is understandable, investing in a password manager such as Last Pass or 1Password is critical to keeping your passwords strong, safe and secure. These tools make it easy to create strong passwords through a random password generator and stores them in an encrypted vault. They also take away the hassle of continuously logging in. A password manager ensures your passwords are strong and changed frequently and not misplaced. You want to keep the hackers guessing, and managing your passwords on a consistent basis is the best way to do it.

In addition to proper management of your passwords in a password manager, be sure that you use different emails than your campaign email to sign up and manage your social media accounts. If possible utilizing different emails for different accounts ensures, that if one email is hacked into, not all of your social media accounts are compromised.

Limit Access to Your Social Media Accounts

Controlling access to your campaign social media accounts is vital. Limit access to your social media accounts to as few people as possible. Manage your social media accounts through a management system like HootSuite or Buffer. These systems allow you to grant access to social media accounts to staff without disclosing sensitive account information such as security and privacy settings. You can also limit which social media accounts that they have access too.

If you have a large team posting for you, consider narrowing it down. Consider asking your social media team to send posts, written text and graphics to a special inbox or Dropbox and let one person have access to the actual accounts. In the rough and tumble word of politics and campaigns, don’t give full access to accounts to anyone without great consideration. Unfortunately, hackers don’t always come from the outside, but can be a rogue or disgruntled former staff member.

Be sure that you have a software such as LogDog that alerts you before a social media account is compromised through its scanning for a variety of unauthorized-access indicators. Its alerts allow you to take back control of your social media accounts quickly.

Two-step Authentication

Two-step (two-factor) authentication protects your accounts by requiring users to provide an additional piece of information after they enter the password to get into your social media account. The most common method of two- step authentication occurs over text messaging via cell phone. After putting in the password correctly, the social media platform will send out a specific code to the cell phone number on file. That code is then entered to log into the social media account. By enabling two-step authentication and having a particular code and cell phone number on file for your social media account, it is less likely to be hacked even in the event that someone gains access to your password. When two-step authentication is in place, if a social media account is accessed from an unknown device or IP address, the administrator will automatically get an alert notifying them of an unauthorized attempt to access the account.

The most popular social media platforms such as Facebook and Twitter offer two-step authentication and instructions for locking down the accounts. Most of the other social media platforms work basically the same way with a little nuance to each.

Two-step authentication is one of the best ways to make sure your accounts aren’t compromised.

Manage Your Privacy Settings

Be sure that you check the security and privacy settings for all of your social media accounts on a routine basis. These settings help you to manage your online experience on these platforms. For example, Facebook’s privacy settings allows you to control who sees what you post from your account and customize your default settings for posts. As a campaign, there may be posts you would prefer you weren’t tagged in. With Facebook’s Tag Review and Timeline Review options, you can decide if you want a post to be published prior to it showing up on your timeline.

Facebook, Twitter, Instagram, and other social networks adjust their privacy policies and security settings frequently. The platforms update these policies to keep your profiles secure. Keep up to date and follow all the new privacy and security policy changes on a regular basis. Enabling these policy changes may make life more difficult for the next person who tries to hack your campaign.

Need more help?

We offer social media training for candidates and campaigns, including in the area of security. Contact us here or via Facebook Messenger. Or sign up for our newsletter to get the latest tips here.

WordPress Maintenance Is Important for A Secure Campaign Website

July 22, 2017 By Patrick L. Burns Leave a Comment

Reliable WordPress Maintenance Keeps Your Site Safe

Since even before the movie War Games in 1983 with Matthew Broderick, cyber security has long been a concern for governments, corporations and small businesses. However, in the last election cycle of 2016, the issue of cyber security and political campaigns came to the forefront. With hacking of the Democratic National Committee in the 2016 election, the hacking of the Marcon campaign and release of emails days before the French Presidential Election, and the breach of millions of voters’ data by a contractor for the National GOP, cyber security has become a critical, timely and urgent issue for campaigns, parties and candidates at all levels. While education and training for staff regarding two-step authentication of third-party systems and avoiding phishing attacks are all important for a campaign’s cyber security, a WordPress Maintenance program is a vitally important way to keep local campaigns and county political parties from being hacked and is often overlooked usually to the peril of those organizations involved.

The majority of local campaign and party websites are built on the WordPress platform. In fact, over 28% of the world’s websites are built on WordPress. This includes big brands like Disney, Sony, and The New York Times just to name a few. There’s a reason for this – WordPress is simply the best content management system out there. Its ease of use, functionality and affordability make it of one of the best CMS systems for the fast paced world of campaigns and elections. There are so many themes and plugins for WordPress that enable folks to create awesome websites with little or no hard coding involved. The open source community of WordPress, which includes the developers of the many themes and plugins for WordPress websites, is a treasure trove of resourceful information and can serve as a guide for web designers through any questions and problems that they may encounter in creating a WordPress website.

However, new versions of WordPress and the plugins and themes integrated with the platform are constantly being issued. For busy political operatives, state legislators, and county party officers, finding the time to do routine WordPress website maintenance is not easy. In a preliminary analysis of local campaign and county party sites across the country, it was found that many have outdated WordPress versions and are vulnerable.

Outdated versions of WordPress core, themes, and plugins can result in potential hacking. According to quarterly reports from the security company, Sucuri, three out of four websites hacked in 2016 ran the WordPress platform with 25% of these sites having the plugins TimThumb, GravityForms, and RevSlider. According to Sucuri, a majority of these hacked sites were running outdated versions of WordPress and the popular plugins. The majority of Word Press core, theme and plugin updates have to do with patching security vulnerabilities. WordPress and theme and plugin developers are always striving to make their products better and improve their features with new versions, but security is a paramount issue and dominates new releases.

Political hacking is on the upswing and WordPress sites are the most vulnerable when not updated. A WordPress maintenance program that provides updates to your site on a routine basis is affordable and the best way to avoid hacking. A WordPress maintenance program is proactive, smart and provides peace of mind.

A safe, secure, and fast performing campaign website is vital to being able to raise awareness about your campaign’s message to voters, donors, and potential volunteers and grassroots supporters. It is crucial in achieving your subscriber, volunteer, fundraising and electoral goals. In today’s new paradigm of electoral hacking, a WordPress maintenance program is an easy way to keep your site intact, free from danger and a quick read for viewers.

What should a WordPress maintenance program entail? A couple of key things should be provided by your vendor. First and foremost your agency should be accessible by phone and email and provide customer service that answers technical questions, provides prompt bug fixes and enhancements, and is willing to communicate with your website’s hosting provider when there is an issue. The agency should also do daily backups of your website files and database that are independent of the back ups that are done by your hosting provider. WordPress core and your site’s plugins and themes should be regularly updated to the latest version. Real time up-time monitoring and security scanning should also be provided along with regular site speed and performance testing. Your vendor should also do regular site optimization through the cleaning of your database and any post revisions. Finally, a monthly analytics and performance report that includes minor design and content update recommendations to help you achieve your subscriber, volunteer, fundraising and electoral goals should be provided.

Interesting in learning about our WordPress website maintenance program for campaign websites? We have experts who have been tested in the crucible of political campaigns, public service, technology and digital. Our passion and experience in WordPress website development and maintenance makes us the right choice for any political campaign. Contact us here or via Facebook Messenger now.

Website Development Case Study: North Carolina House Republican Caucus

July 20, 2017 By Patrick L. Burns Leave a Comment

Project Goals

In the wake of the passage of House Bill 2, an onslaught of liberal interest groups, the media and celebrities attacked the North Carolina GOP legislature for its common sense bathroom policy. The preponderance of negative and fake information online regarding the issue proved to be a threat to the North Carolina Republican Party keeping its super-majority in the State House. The NC GOP sought to develop a website that would serve as a digital hub for providing accurate and resourceful information regarding House Bill 2, and allow people to donate to support the party for their courageous stand. Resource information was especially needed to allay concerns of suburban women in the Charlotte and Raleigh areas, who were constituents of key suburban GOP legislators.

Our Solution

Arc 3 Communications developed a website dedicated to the issue of House Bill 2 branded “Keep North Carolina Kids Safe” that had in-depth information regarding the new policy. The website included FAQs, an explanatory video, op-eds, and the latest news stories from across the country regarding the issue of transgender and single gender bathroom policy. The website also included powerful stories from women who courageously spoke out why it was important to have a single gender bathroom policy in state buildings and schools to protect women and children from sexual predators. All content on the site was easily able to be shared on social networks and it became a digital hub for the effort to fight back against the liberal media online.

Results

The website was a digital hub that stayed the test of time throughout the intense debate online regarding the bathroom policy in North Carolina, which included distributed denial of service attacks on several North Carolina government sites by a hacker associated with Anonymous in protest of House Bill 2. The site was a valuable resource for the North Carolina State House Republican Caucus Members who provided credible third party information regarding the bathroom policy issue to their constituents and alleviated their concerns. The website’s content consistently ranked high on Buzzsumo’s social sharing content rankings for most shared content regarding the issue each week. The North Carolina Republican Party was able to leverage the site to get a substantial number of new email subscribers and donors to the party to support its fundraising and electoral goals. In the end, the NC GOP House Caucus was able to re-elect key members in suburban districts and keep a super-majority.

How to Better Use Social Media #Hashtags in Politics

March 28, 2017 By Patrick L. Burns Leave a Comment

Since the introduction of hashtags by former Google Developer Chris Messina on Twitter in 2007, hashtags have grown in their effectiveness as an advocacy and mobilization tool. Hashtags have long been an effective tool on Twitter, helping to organize people by shared interest. However, hashtags have been embraced on other popular social media platforms such as Instgram, Facebook, Pinterest and Tumblr. Hashtags allows social media users the ability to connect by interest in an expansive way. This is important in the noise of today’s digital dialogue.

A campaign or political organization can utilize hashtags to reach extended, adjacent and even far-off networks of people with similar interests. Hashtags is an effective tool in organizing people of a shared interest, value or belief who may not yet be socially connected.

Here are some tips for incorporating hashtags into social media posts to promote your political content and connect with those of a shared interest.

1) Ideology: One of the easiest ways to promote your organization’s content is to reach those of a like ideological mind. The most popular ideology hashtags are #tcot, ‘top conservatives on twitter” and #p2, “progressives who prioritize diversity and empowerment” and #tlot, “top libertarians on twitter”.

2) Party affiliation: Although there is a close correlation between ideology and party identification, in order to ensure that you reach all of those with a shared party affiliation, include a reference to your local, state or national party. The most popular hashtags are those associated with the respective state parties. For example in Georgia, the Republican Party hashtag is #gagop and the Democratic Party hashtag is #gadems.

3) Issue: In the promotion of a issue or policy, utilization of a hashtag to build support for the issue is an effective tool. Providing quality insights and updates on timely issues is a way to build supporters and followers. The Google QDF rule (quality deserves freshness) applies to search on social media networks by hashtag. People hunger for meaningful content on timely issues and will search to find it. For example, #healthcare, is one of the most popular hashtags on social media, due to it being a timely and relevant issue as Congress has recently been discussing alternatives to the Affordable Care Act such as the American Health Care Act.

4) Location: Geo-location is critical in social media. As social, location and mobile merge together, the ability to connect with those in your immediate vicinity is important in the promotion of a post. Placing a hashtag that indicates your location can not only build credibility in your posts, but can draw the interest of those in your local area. People hunger for local news around them, and the power of connecting with people in your local area on social media cannot be underestimated. For example, state and local specific hashtags such as #gapol and #atl ensure that you are reaching people in your local area. If you are attending a place, event or conference see if there are hashtags that have been developed for that specific site. For example, at the national party conventions last year, #RNCinCLE and #DemsInPhilly were the respective hashtags for these events.

5) Social TV: There is a strong correlation between live television and social media. People love to share insights on TV programs on their 2nd screen and watch alongside others online to see their feedback. During last year, some of Twitter’s most trafficked moments occurred during the Presidential debates between President Trump and Secretary of State Clinton that aired on live TV. Utilizing hashtags for specific events that air on television is way to connect with followers and audiences and promote your posts. Before the first Presidential debate, Twitter and the Commission on Presidential debates released official debate hashtags #Debates and #Debates2016, along with corresponding emoji. The result was that the 1st debate showdown between Donald Trump and Hillary Clinton was the most-tweeted debate ever. All told, there were 17.1 million interactions on Twitter about the event, according to Nielsen’s Social Content Ratings.

6) Look to the Past: History and sentimentality about the past is a fundamental part of the human experience. People love to remember and are drawn to content that reminds them of the “way things were”. Our civic institutions and political parties have a rich history in which content can be pulled. One of the fundamental parts of being a candidate is telling your biography and life experience. Utilizing a hashtag such as #TBT (Throwback Thursday) or #FBF (Flashback Friday) can be very effective in gaining followers as they are some of the most popular hashtags on social media.

7) Humor: Humor disarms and is a powerful weapon to articulate a point of view to someone who may or may not agree with you. Use of humorous hashtags can enlist followers and supporters for your cause in more subtle way. For example in the 2012 Presidential election, the Obama campaign utilized the #Romnesia hashtag to describe Governor Romney’s inconsistent policy stances over the years. Many hashtags or slogans that are started in earnest by a campaign or group can become hijacked by the opposite side who use the hashtags in a humorous way. In the 2012 campaign, the Obama-Biden team had put out the hashtag #forward, a key campaign slogan. The RNC quickly utilized the #forward hashtag to describe moving “forward” to $491 billion in higher taxes for Obamacare; deficits over $1 trillion; and $1.9 trillion in higher taxes.

With the continued integration of search and social, hashtags are an important part of content and social advertising strategies for all social media platforms, not just Twitter. The use of hashtags can connect your organization in a timely manner with the audience you are trying to reach and promote your content. So don’t forget the #hashtag in your next post.

Do you post political content on social media? What are your favorite hashtags? Leave comment below or contact us via Facebook Messenger by clicking here.

This Week in Digital & Public Affairs: Facebook Video Ads and Data Driven Campaigns

February 20, 2017 By Patrick L. Burns Leave a Comment

Below is a roundup of key stories in digital and public affairs for this week:

Content, Digital and Social Media

In an effort to give advertisers more control over their video ad buys, Facebook is allowing the media industry’s independent measurement monitor, Media Rating Council (MRC) to audit the measurements it provides advertisers. Facebook will sell video ads based on the MRC’s viewability standard, allow more granularity in performance measurement and introduce an option for paying for ads only when users watch the video with the sound on.

With the release of Chrome 56, Google has started tagging http payment and login pages as “not secure”. HTTP Pages that collect login details or credit card numbers will be marked as non-secure pages, and the warning will eventually be used for all http pages. With over 1 billion users of Chrome, Google’s efforts will pressure website operators to at least consider enabling site-wide HTTPS.

Gov 2.0 and Public Affairs

On Hootsuite’s blog, Jylian Russell offers the benefits that social media in government can achieve such as its role in raising awareness, citizen engagement and crisis communications. Russell also weighs some of the challenges of using social media in government and offers some solutions for mitigating those risks.

CNN reports on the decision by the White House to expand its social media team with several new hires to assist current White House social media director Dan Scavino. Since the Inaguration, President Trump and Scavino have primarily handled social media communications, posting on President Trump’s personal and official White House social media accounts on Twitter and Facebook.

In Associations Now, social media journalist Ernie Smith offers suggestions to associations for improving their email marketing in 2017. Smith recommends new tools for consideration for sending emails on the cheap, making design less painful, and acquiring better data.

Campaigns and Elections

In Politico Magazine, Democratic direct mail consultant Dave Gold laments how data driven campaigns by Democrats have resulted in 4 straight election cycle losses for his party. Gold argues that Democrats should pay less attention to quantitative political science and focus more on creating message driven campaigns that utilize storytelling that connects with voters’ emotions.

These are some of the reads that matter to us for the week in digital and public affairs. Want to get in depth analysis, news, and how to tips in digital and public affairs? Subscribe to our monthly newsletter here.

This Week in Digital and Public Affairs – Cyborgs and a Congressional Digital Service

February 13, 2017 By Patrick L. Burns Leave a Comment

Below is a roundup of key stories in digital and public affairs for this week:

Content, Digital and Social Media

Facebook and Google announced that they would be joining forces with eight French news organizations to launch fact checking tools to root out fake news in France ahead of the country’s presidential election. Facebook is also taking steps against fake news in Germany, where government officials have expressed concerns that false stories could influence a federal election in September.

The Washington Post reports on the growing popularity of a variation of Twitter “bots” called “cyborgs”. Cyborgs mix human creativity and initiative with a computer’s speed, allowing their views to gain audience while sidestepping the traditional gatekeepers of news and commentary. For example, one conservative twitter cyborg user tweets more than 1,000 times a day using “schedulers” that work through stacks of his own pre-written posts in repetitive loops. With retweets and other forms of sharing, these posts reach the feeds of millions of other accounts. One research team at Elon University in North Carolina found that “highly automated accounts” supporting President Trump — a category that includes both bots and cyborgs — out-tweeted those supporting Democrat Hillary Clinton by a ratio of 5 to 1 in the final days before the Election 2016 vote.

Gov 2.0 and Public Affairs

Wired reports that while the prevalence of apps like Countable and Democracy.io make it easier than ever to send electronic communication to members of Congress, not much has changed in how Congressional staff respond to these messages. Despite the dramatic increase in email communication by constituents over the years, research by Zogby found that a third of people who email Congress receive no response, and nearly half of those who did receive a response found it lacking, usually because they believed it failed to actually address their issue. According to Seamus Kraft of the OpenGov Foundation, software used by staffers to respond to email messages remains antiquated. To solve the software and technology problem, the OpenGov Foundation has proposed a “Congressional Digital Service” not unlike the White House’s United States Digital Service (USDS), which works to modernize government agency websites and technology.

Associations Now reports on how the Internet Movie Database (IMDb) service (now owned by Amazon) has decided to end its online message boards due to trolls and the consistent negative tenor of comments provided to the site. Associations Now attributes the lack of an investment by IMDb to modernize the commenting system to allow for self-moderation as one of the reasons that the quality of the message boards deteriorated. The IMDb website has over 250 million monthly users.

Campaigns and Elections

Motherboard goes into an in-depth analysis of Cambridge Analytica and its data analytics efforts in helping to elect President Trump. The article explores whether analysts for Cambridge Analytica utilized newly developed methods to derive peoples’ personality traits from their activity on Facebook and then crafted messages to persuade them to vote or not to vote in the 2016 general election.

These are some of the reads that matter to us for the week in digital and public affairs. Want to get in depth analysis, news and how to tips in digital and public affairs? Subscribe to our monthly newsletter here.

This Week in Digital & Public Affairs: Snapchat IPO, Facebook Live and Conservatives

February 4, 2017 By Patrick L. Burns Leave a Comment

Below is a roundup of key stories in digital and public affairs for this week:

Content, Digital and Social Media

The New York Times reports on the public S.E.C filing by Snap, the parent company of Snapchat. Snap filed confidentially to go public with the Securities and Exchange Commission late last year. Making the filing public was one of the company’s final steps before it begins trading on the New York Stock Exchange under the ticker symbol SNAP. In the filing, Snap disclosed that it had built a nearly $405 million advertising business in just over two years. By end of last year, an average of 158 million people were using the app daily, with the average user opening the app more than 18 times a day according to the public filing.

AdAge does a analysis of the Snap filing pointing out key facts that every marketer should know about. AdAge points out that while Snapchat has 158 million users, growth appears to have flattened out, as it was only up from 153 million at end of September 2016. In addition, the overwhelming majority of users are 18 to 34 years old and the highest engagement on the platform is among those younger than 25. AdAge also points out Snap’s admission in the filing that it has had difficulty in securing long-term commitments from advertisers and is concerned that advertisers may take knowledge from playing on their platform and use it with their competitors.

Gov 2.0 and Public Affairs

State Scoop reports on a recent poll of local governments by the Public Technology Institute that found that 85% of local governments use social media to disseminate information to their constituents. However of those local governments who use social media, 88% of them do not have a specific budget for social media activities and 63% do not have an enterprise wide social media strategy for their efforts. The survey found the top three social media platforms for local government were Facebook, Twitter, and YouTube.

Associations Now offers 5 tips for associations to optimize online fundraising. Tips include creating a compelling narrative that bring donors into the story; design an easy to use branded giving page and make your website mobile friendly; remembering end of year dates and holidays; and periodic messages to donors throughout the year.

Campaigns and Elections

Backchannel reports on how Facebook Live has become the perfect incubator for conservative media. Conservative outlets like the Daily Caller are using Facebook live to not just explain policy but take their audience behind the scenes in the new Administration. Backchannel argues that the low key nature of Facebook Live is the perfect medium for the conservative news media to reach millions. The off the cuff, unscripted nature of Facebook Live videos mirror President Trump’s style and are more authentic and believable to conservative audiences.

Mike Su, Chief Product Officer for Mitú, a Latino digital media company, writes an analysis in Medium of how through the examination of Facebook data, his company found that despite Latinos being apprehensive about the 2016 election, Hillary Clinton made little headway among them on the Facebook platform. In their study, Mitú found across all Latinos on Facebook, Hillary Clinton had just a quarter of the interest that Donald Trump had. Su credits the Trump campaign for moving quickly and efficiently to grow it base on the platform and rants about record low spending by Democrats on Hispanic outreach.

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