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5 Ways Local Governments Can Improve Their Social Media During COVID-19

January 19, 2021 By Paul McNally Leave a Comment

5 Ways Local Governments Can Improve Their Social Media During COVID-19

COVID-19 has created a major shift to digital when it comes to the way local governments provide services for and engage with their citizens. Local governments are tasked with keeping their citizens safe and informed both regarding the COVID-19 pandemic and the other many services they provide. Local governments must also be responsive to their citizens’ concerns while also working to keep the calm and provide reassurance during challenging times.

One tool that can be utilized by local governments are their various social media pages. Facebook, Twitter, and Instagram are great ways to keep in communication with citizens while also providing important timely information and creating an open dialog for people to voice suggestions and concerns. Below are five useful ways your team can begin utilizing your social media during COVID-19 and beyond.

Emergency Alerts, News, COVID-19 Updates

In these times of uncertainty, it is essential to be able to relate any emergency alerts, updates, and new COVID-19 developments to your community as quickly and efficiently as possible. Not everyone has social media, so it should not be your main line for communicating these items, but it is a useful channel. This can be anything from severe weather warnings to school closures due to COVID-19.

It is important when relaying this type of information to do so in a reassuring and confident tone. Make sure to avoid use of all caps, exclamation marks, or language that may cause panic. You do want to be sure people are aware of any danger or risks and take these seriously, but it is also good to let them know the local government is doing everything it can to help.

Important Meetings

Though meetings and public hearings may not be taking place in person, many local governments are holding official public meetings through Zoom and other virtual meeting platforms. Making sure your citizens have plenty of notice of upcoming virtual public meetings as well as all the necessary details, such as Zoom links and passwords, is crucial to making sure people in the community have the opportunity to attend these meetings and provide public input.

Posting this information on your social media accounts can also allow you to gauge public interest in a policy or topic, answer questions, and get an idea of the things people are saying about an issue by viewing the likes and comments. Be sure to keep a close eye on the comment section, so you can respond in a timely manner and answer any questions that may arise. Speaking of comments, have clear conduct guidelines in place to avoid any misinformation or inappropriate posting on your government’s pages.

Be Open and Responsive

With many local government buildings having limited access to the public, many people may have trouble getting in contact with local officials they would like to talk to. It may not be possible to respond to every comment on each post; but utilizing apps such as Facebook Messenger allows for citizens to send direct messages. These should be checked and replied to in a timely manner as this will build trust while providing answers and letting the people of your community know their voices are being heard.

You should also have a visible link to your government’s website and contact us page that will allow an email or direct message to be sent if you
are unable to check the social media messaging apps. A great example is Cobb County, Georgia’s Facebook page pictured below, in which they have multiple options for contacting them prominently at the top of their Facebook page.

Assisting Local Law Enforcement

Another important use for local government social media is assisting local law enforcement in spreading any important alerts or information. They can share missing children alerts, be on the lookout (BOLO) alerts, and even public service announcements and safety tips to help keep the community safe. Many local law enforcement agencies have their own social media accounts, but local government can help by sharing any important public safety messages on main accounts.

Traffic alerts, road closures, and construction news can also be shared to help keep people informed of possible detours, traffic patterns, and accidents in their area. This can help prevent frustration and keep traffic flowing smoothly on local roads.

Messages of Hope and Positivity

COVID-19 has been hard on everyone. It is important to provide hope and positivity for the people of your community and let them know that brighter days are ahead. Things such as inspirational quotes, news about successful fundraisers, happy stories from around town, and messages of positivity from elected officials can go a long way in turning the tide of negativity and allowing you to bring some light into your community. Though times are difficult right now, as communities, we can come together and get through it; people need to be reminded that there is light at the end of the tunnel.

Your local government’s social media accounts are a powerful tool for keeping connected with your community and making sure the wheels keep turning. It also allows the people to know their voices are important and being heard. It also allows your citizens to attend local public meetings and be a part of important decisions that affect their community. And finally, it can bring messages of hope and positivity to your community during these challenging times. So please make sure you are utilizing your local government’s social media accounts, and if you need help with strategies and ideas for your community, contact us here.

How to Tell the Difference Between Real and Fake News Online

November 18, 2019 By Paul McNally Leave a Comment

In this day and age of information at our fingertips, 24/7 news updates, and social media, it is easy to get overwhelmed and loose track of what news is coming from where. This is when people begin to react with their emotions over their logic. Someone may see a headline that sparks a reaction in them, and they immediately share it on social media. Many times, they will not even read the article or check the source, they simply see a headline, react, and share. This often results in the spread of fake news, and many of these false stories even end up going viral.

Fake news is nothing new, it has always been around to mislead or sway people towards a certain belief or action. The difference is now, with the internet and social media, fake news can be spread quickly and reach millions in minutes. There are many reasons why people share fake news stories, and they aren’t always bad intentions. Many people will see a story that supports their views, opinions, or beliefs and without looking too much into it, will share it.

With most of the world getting their news online and through social media, fake news is never hard to come across. It comes in many forms; but will always have an eye-catching headline that tells a story without the reader needing to read the rest of the article. Even if a reader does decide to read the article, these stories are made to seem credible and true. They may even take a story that is real news and change important details to spin the story to the desired view.

This is why readers need to take time and do a little research to verify the news they are reading and sharing with others is, in fact, real news from a credible source. Below are a few steps you can take to make sure the news you are receiving and sending is reliable and true.

Be sure your news is coming from a credible source.

Pay close attention to the source your story or information is coming from. Is this a credible source? One way to determine this is to look at the author of the piece. Many fake news stories tend to have “staff” or even no author listed. Once you find the author, do a quick search on that author and see what else they have published and if there are any complaints about them producing fake news.

Another big indicator is the domain name, as many websites have been made to mimic true news sources. Watch out for anything with a “.com.co” at the end of the URL, this can be done with well-known news source names to trick readers. A quick web search of the domain name can give you more insight into whether the site is a credible source for news.

One more thing you can do to determine a websites credibility is to check the rest of the website. Do they have sources cited on their stories? Do they have legitimate contact information? Are they well-known or lesser known? Have they covered well-known news stories or do all of their stories appear in a clickbait fashion? These determinates can help you discover whether the site you are reading news from is credible and dependable for future news.

Read more than just the headline and sub-headline.

A big problem with the spread of fake news is that so many people will see a catchy or controversial headline and immediately share out of an emotional reaction. Others will click the link and maybe scan the article quickly, decide it appeals to their views, and share it without ever checking for credibility. This is where a major problem lies and how false stories get spread so quickly by so many.

Take time to go to the story and read through it carefully, maybe even more than once. Check the credibility of the author and website as laid out in the first step. Sometimes you may find the story behind the headline is something completely different from what it was made to sound like. Other red flags may be bad grammar or misspellings throughout the story, this could point to a fake story as credible pieces are proofed quite thoroughly. Check to see if any facts or quotes shared in the story are cited at the end of the article, and if so, are those sources credible as well. This may sound like a lot of work, but it will help to protect your character and credibility as well as make sure you are getting reliable and correct information.

Is the information being reported by multiple sources?

When you find a news story of interest, check and see if it is being reported on by multiple news sources. Usually, if a story is true and timely, it will be covered by more than one news source. It is very rare that a story that is capable of making the news will only be reported by one publication. If it is a national or international story, check with trusted major news organizations to see if they have any mention or information on the story. If you are reading a local story, check with other local publications or get in contact with your local publication and see if they have heard anything about the story in question.

In addition to this, make sure the story you are looking at is timely. Sometimes an old news story will begin to circulate attempting to pass as a new story. There may also be an attempt to falsify this information, which is why it is always good to cross examine with other news sources.

Check Your Story with a Fact Checking Website.

With so much information available the internet, it is not always possible to do in depth research for every story you come across. If there is a viral story you come across, there are fact checking websites that do this research for you. Websites such as www.snopes.com take viral news stories and let you know whether they are real or fake, and if they are real, if the facts presented in the story are accurate. There are many websites like this online, so it also wise to make sure you are using one that is credible and non-biased to get accurate information.

There are fact checking websites run by non-profits, educational centers, and libraries. These are usually the most reliable ones to gather information from.

In Conclusion

When gathering your news from social media and online sources, your critical thinking and attention to detail will go far in detecting fake news. Often fake news stories are made to drive emotional responses and are written in such a way to do just that. Practice taking the time to check sources, research the story, and use fact checking sites to weed out the fake news from the real news. With time, you will begin to see a trend in how fake news presents itself and will be well equipped to avoid it. By following these simple steps, you can help prevent the spread of fake news and misinformation and help your credibility in the process. In a time of unlimited information, make sure the news you are getting is credible and dependable.

Ten Ways to Post Political Views On Facebook Without Being Unfriended

May 26, 2017 By Patrick L. Burns Leave a Comment

Facebook messages have been shown to be an effective tool in get-out-the-vote political efforts. In the prestigious journal, Nature, political scientist Dr. James Fowler found that a single get-out-the-vote message could produce a 2.2 % bump in voter turnout. More importantly, 80% of the impact came from users sharing the message with their friends.

However, sharing your political views online can come with the risk of being unfriended if not done in the appropriate way. Here are some simple tips for sharing your political views on Facebook:

1) Be humorous. Humor disarms and is a powerful weapon to articulate a point of view to someone who may not agree with you.

2) Comment on timely topics and events. Remember the “Query Deserves Freshness” (QDF) rule of Google search which ranks fresh content on timely topics higher. Be relevant in your discussions, especially with those whom you may disagree.

3) Use an image, preferably one that promotes empathy or sympathy for your cause. Social media is about images. Without them your message is ineffective.

4) Avoid ad hominem attacks on those who do not share your views online.

5) Rely on facts and figures and data to support your position. Utilize infographics. Social issues especially are helped along by sociological data to support your position.

6) Listen and learn and engage your audience. Your audience must first know that you listen to them, before they will entrust you to persuade or lead them.

7) Timing of posts; the best time to post on Facebook is between and 9 and 10 p.m. EST. People are more receptive to messages at this time.

8) Be a consensus builder. Find small issues that you can agree with those of different political viewpoints first.

9) Be conversational. Facebook is a large cocktail party; act as though you were talking with your friends in person. Social media is a conversation and it helps to be pleasant and engaging.

10) Keep you content consistent and interesting. Facebook is not a graffiti wall in which you just post information for the sake of posting. Give thought to your overall posts. Once posted, it is out there. Even if you delete your post, chances are someone may have taken a screenshot photo of it.

The most important rule of all in discussing politics on Facebook is to use your common sense and be civil. Just as in real world conversation, civility and tone can go a long way in your online conversation.

This Week in Digital and Public Affairs – Instagram, Snapchat and The BuzzFeed Dossier

January 16, 2017 By Patrick L. Burns Leave a Comment

Digital and social media are transforming how government institutions, political campaigns and trade associations are communicating and marketing to their key audiences.

Below is a roundup of key stories in digital and public affairs for this week:

Content, Digital and Social Media

Facebook announced the hiring of Campbell Brown, a former NBC News correspondent and CNN prime-time host, to lead its news partnerships team. While Facebook indicated that she would not serve in a role as editor-in-chief, she would work as a liaison with news organizations so that Facebook can better meet their journalistic and business imperatives.

Snapchat announced the launch of universal search to simplify navigation on the platform. This move was clearly to ward off competition from Instagram’s Stories which has hit 150 million users. Instagram has now offered an advertising product on Stories that has the targeting capabilities offered in Facebook.

Medium, a platform for long form content, announced it was laying off a third of its employees, mostly in sales. CEO Ev Williams stated that Medium would be renewing its focus away from an ad-driven model to one that rewards writers “on their ability to enlighten and inform, not simply their ability to attract a few seconds of attention.”

Gov 2.0 and Public Affairs

On DigitalGov, Julia Jackson with the National Institutes of Health explores how social media platforms are becoming one-stop shops for information needs as the platforms become more feature rich and audience share falls away from search engines. Jackson recommends that federal agencies should refocus their attention on content created for social media in 2017 and use the platforms as one of their primary communication strategies.

In Social Media Today, Alan Rosenblatt talks about how public affairs organizations should consider self-publishing strategies to achieve their objectives. Once dismissed by professionals as less worthy than earned media, Rosneblatt argues that self publishing on your own website, blogs and social media is an effective strategy in achieving goals and can have greater impact than placing stories in the news media.

Speaking of effective, self-publishing strategies in public affairs, Associations Now reports on how the American Medical Association created a new content strategy that provided the framework for its website redesign. The new site is easy for its key stakeholders to navigate to content that is tailored to their needs.

Campaigns and Elections

Buzzfeed draws criticism for its publishing of a unverifiable secret dossier on President-elect Donald Trump and Russia. After its posting, BuzzFeed editor-in-chief, Ben Smith took to Twitter to explain how they made the decision. Smith stated that even though “there is serious reasons to doubt the allegations”, he noted that “publishing the dossier reflects how we see publishing in 2017”.

Writing in The Atlantic , staff writer, David Graham agrues that BuzzFeed sidestepped a basic principle of journalism in publishing the dossier. He argues that a reporter’s job is not simply to dump information into the public domain, but to gather information, sift through it and determine what is true and what is not.

On Federalist.com, lawyer turned writer Leslie Loftis argues that BuzzFeed’s decision to publish the dossier may lead to a defamation lawsuit. Loftis argues that BuzzFeed Editor in Chief Ben Smith’s rationale for publishing was the same rationale Rolling Stone’s Will Dana used to justify publishing a fake story that ended in a major court loss in Eramo v Rolling Stone.

On a side note, Nieman Labs reports on the success of BuzzFeed’s Tasty customized cookbook product which has sold enough copies to make it one of the best-selling cookbooks of the year. Tasty: The Cookbook, a choose-your-own categories, print-on-demand cookbook, sold over 100,000 copies in the last two months of 2016, earning BuzzFeed an estimated $2.4 to $4 million in sales.

These are some of the reads that matter to us for the week in digital and public affairs. What do you think? What are your favorite stories? We’d love to hear from you!

Happy Thanksgiving! 10 Things I Am Thankful For

November 27, 2014 By Patrick L. Burns Leave a Comment

Happy Thanksgiving from Arc 3 Communications! As we celebrate the 3rd anniversary of our agency, it is good to reflect upon those things that I am thankful for.

1. I am thankful for our clients in the civic space that have entrusted us over the years to help with their content, digital marketing and social media needs. We have worked with clients ranging from government agencies to trade associations to political campaigns at the local, state and national levels. We have developed digital marketing and social media campaigns, new websites, content marketing plans and all types of amazing content to help them accomplish their legislative, policy, electoral and civic engagement goals.

2. I am thankful for the talented team of creatives, digital marketing, social media, technical and public affairs experts at Arc 3. I am also thankful for our interns that have breathed life into our agency with new ideas and enthusiasm for our mission.

3. I am thankful to our vendors who have become trusted partners in helping us to carry out our mission. These knowledgeable experts in accounting, the law, banking and technology are indispensable.

4. I am thankful to the awesome team at Strongbox West who provide us with an affordable, fun and innovative office space to work in that is filled with other startups in the creative, digital and technology space. The shared learning from other entrepreneurs has been immeasurable.

5. I am thankful to the many innovators in digital, social media and technology that have transformed marketing from a traditional marketing model to a world driven by content. This includes not only the creators of the well-known platforms such as WordPress, Facebook, Twitter, YouTube, LinkedIn and Tumblr; but the countless other innovators who developed lesser known digital and social media platforms that have helped to create a competitive marketplace that produces amazing channels for communication and sharing.

6. I am thankful to our agency competitors for new business in the content, digital marketing and civic space who by their efforts in the marketplace, push us to do better, innovate and strive to be our best.

7. I am thankful for the digital, social media, creative and start-up community of Atlanta in which we are constantly learning new things through shared knowledge and crowd sourced learning. I am most grateful to the Social Media Club of Atlanta, SouthWired (former Digital Atlanta) and the many Meetups around the city that are ongoing.

8. As Founder of an agency focused on the civic space, I am thankful for the many long-standing institutions in government, politics and civic life and the people and ideas that sustain them. The great civitas of our country depends upon engaged citizens, media, candidates, elected officials, trade association and non-profit executives and public servants in government at all levels.

9. I am thankful for the countless numbers of friends and former colleagues throughout my career in government and politics, academia and the agency world who have offered encouragement and referred business our way.

10. I am most thankful to my family for their constant love and support through my entrepreneurial journey. My family has shared this experience with me every step of the way. It is hard to express my gratitude and thanks to my four children and most especially my wife Mary. My wife’s selflessness, determination and love for me has been the rock upon which my success has been built.

Finally, I am most thankful to God to whom all thanks must be given. Without his love and my faith in him, my entrepreneurial journey would have never gotten off the ground 3 years ago.

What are you most thankful for this year? Please share with us!

Patrick L. Burns, Founder and President of Arc 3 Communications

Social Media Management and Analytics Internship Opportunity – Spring 2015

November 22, 2014 By Patrick L. Burns Leave a Comment

Arc 3 Communications, an Atlanta based agency specializing in content, digital marketing and analytics for clients in politics, public affairs and government is seeking an intern in the area of social media management and analytics.

Arc 3 is looking for an intern that would like to further their experience in social media management and implementation and social media data analysis in the political, public affairs and government space. Desired skills include knowledge of social media management and analytics tools and a strong desire to learn. Knowledge of tools such as Radian6, Sysomos, Crimson Hexagon and HootSuite is a plus. Internship would be part-time or full time virtually or at our new incubator space, with mentoring from Arc 3’s leadership.

Applicants must be current college undergraduate or graduate students. Academic credit can be arranged for internship.

We are a young startup with a bold vision. If you are looking to gain professional experience in politics and public affairs while further learning innovative ways to use social media and analytics, please contact our Founder, Patrick Burns at pburns@rare-light.flywheelsites.com.

Arc 3 Conducts Content Marketing and Social Media Education Programs for Chamber of Commerce Executives

November 22, 2014 By Patrick L. Burns Leave a Comment

Arc 3 Communications recently conducted content marketing and social media continuing education programs for the Georgia Association of Chamber of Commerce Executives (GACCE) as a part of their fall regional road shows. The programs were attended by hundreds of chamber of commerce executives from across the state of Georgia. The regional road shows were hosted by the Dublin-Laurens County Chamber of Commerce in Dublin; the Albany Area Chamber of Commerce in Albany; and the Cherokee County Chamber of Commerce in Canton.

Arc 3 Founder Patrick Burns provided insights on what is content marketing and why it is important for a local chamber of commerce’s communications efforts. Participants were provided insights into how to incorporate a content marketing process inside their chamber of commerce and the fundamental elements for developing a content marketing plan for their organization.

The Arc 3 Communications team also provided an overview of the major social media platforms in the categories of social networking and micro-blogging. Sessions on how a local chamber of commerce can utilize Facebook, LinkedIn, Google+, and Twitter for member engagement and other organizational goals were provided. The Arc 3 team also shared tips for creating a social media policy and utilizing social media management and measurement tools.

The continuing education sessions on content marketing and social media stimulated conversation from among the local chamber of commerce executive attendees on the types of content and tactics that were engaging members and helping them to achieve their chamber’s goals in promoting events, economic development and policy initiatives, and tourism programs.

Arc 3’s content marketing and social media training seminars are geared towards those in trade associations, public affairs and government and have been very valuable to communications professionals in the civic arena. Content marketing and social media are changing everyday with new platform updates, tools, shifting audiences and techniques. Through our research, lab work and networking we keep up with the latest trends in content marketing and social media in the civic space.

Want to talk about customized content marketing and social media training for your organization? Please contact Patrick Burns at pburns@arc3communications.com.

Meet the Arc 3 Social Media Management and Analytics Intern for Spring 2014

March 28, 2014 By Patrick L. Burns Leave a Comment

Tonja Bryant joined the Arc 3 team in January as our Social Media Management and Analytics Intern for Spring Semester 2014. Tonja is currently a senior at Paine College in Augusta, Georgia, studying Public Relations and Advertising. Paine College is a private Historically Black College founded in 1882 by the Christian Methodist Episcopal Church and the United Methodist Church.

Tonja is Senior Editor of ProPaine, the school’s bi-weekly newsletter and holds leadership positions in Paine College’s chapter of the NAACP, the International Students Association and the school’s Communications Association. She has also held the title of Miss Blue and White for Phi Beta Sigma Fraternity Inc.

Prior to her internship with Arc 3 , Tonja has held various public relations and marketing internships in the startup, non-profit and business world. Her first internship was for Politics and Pumps, a writing company headquartered in Atlanta. At Politics and Pumps she created different content strategies; wrote for the company’s blog and attended various fashion and social events throughout the Atlanta area. Tonja has also interned in the Marketing and Communications Department with the American Kidney Fund where she handled social media marketing and helped to develop the first social media policy for the non-profit. Last summer, Tonja worked as a Marketing Intern for For Rent Media Solutions, a leading multifamily marketing and advertising resource for property managers and owners that provides community listings to apartment shoppers in print, social, online, mobile, and video formats.

Tonja brings to the Arc 3 team a keen understanding of the issues and concerns of Millenials and multi-cultural audiences and how to reach them online. While at Arc 3, she has researched content for digital and social media marketing efforts for the agency and its clients, assisted with social media training seminars and performed analysis of social data from Facebook and Twitter regarding key electoral, policy and legislative issues.

“I am thankful for the opportunity to intern with an innovative agency like Arc 3,” said Tonja. “I am proceeding towards academic credit in my major, doing interesting work and have strengthened my knowledge in content marketing, social media and public affairs.”

Content Marketing and Social Media Case Study: Cherokee County, Georgia Government

March 19, 2014 By Patrick L. Burns Leave a Comment

The Cherokee County Board of Commissioners is the local governing body of one of the fastest growing counties in Georgia and the Southeast. The county is home to one of the lowest tax rates and the highest SAT scores in the state.

One of the fastest growth segments of Cherokee County’s population was an influx of the first wave of the millennial generation who were purchasing homes and building families. Increasingly, these millennials were turning to online and social media as a primary resource for news about local issues and events. The county felt that their traditional marketing efforts were not reaching and informing this audience.

In addition, county leaders were becoming increasing concerned about the county’s digital and social media presence online and the impact that it may have been having in the economic development competition with other local communities across the country in attracting new businesses and large employers to the county.

Arc 3 Communications worked with Cherokee County Board of Commissioners to develop a plan for creating content for their website and social media networks to educate and inform stakeholders, constituents, businesses and c-level executives.

Through the development of a content marketing plan which included an identification of key messages, audiences and content buckets, the county was able to launch a new website and social media program that reached key audiences. Training was provided to county department heads and staff on key social media channels and tactics; content tips and the content marketing ideation process.

Cherokee County’s new content marketing and social media program has resulted in a 53% increase in fans on Facebook; 241% increase in followers on Twitter; and 40% follower growth on LinkedIn. Cherokee County has also established a strong presence on Instagram in anticipation of the visual growth in social media. Cherokee County has seen its Klout Score, a measure of social media influence, increase by 300%.

However, a successful content marketing and social media campaign is not just measured by the number of likes and followers. More importantly Cherokee County has seen an increase in citizen engagement and civic reporting, greater citizen awareness about their local government, and more economic development leads. Cherokee County was just recently awarded the location to the county of Inalfa Roof Systems, an economic development win that was recognized by Governor Nathan Deal and the Georgia Economic Developers Association as the “Deal of the Year” for 2013.

Merry Christmas and Happy New Year from Arc 3 Communications

December 19, 2013 By Patrick L. Burns Leave a Comment

Thank you to our clients, friends and colleagues who have helped to make Arc 3’s 2nd year a great success. We set out to do ambitious and interesting work in 2013, and our clients have entrusted us to do just that.

Over the last year, we have done innovative work in the area of content marketing, digital and social media for clients in the political, public affairs and government space. It has been our passion to help trade associations, right-center campaigns and local and state governments evolve their communications and marketing strategies to fit the digital age.

Content and measurable data are both important to us. Arc 3 has helped clients to develop and implement effective strategies and campaigns that help them to achieve their organizational goals in a complex media and public affairs landscape. Content marketing and digital and social media only work if they help an organization to reach those real world objectives that result in a return on their investment.

The golden age of mass media communications through print, television and radio has begun to fade, and a new multi-platform and digital age has begun. The digital age has resulted in new ways in which people – especially millenials – are processing issue and policy information.

Over the last several years, businesses have been going through a transition from traditional marketing to content marketing out of necessity in order to reach consumers. Our civic institutions, campaigns and trade associations will have to change as well in order to sustain their key roles in the public square.

As our agency grows and evolves in the dynamic landscape in media and public affairs, we look forward to another year of fun, interesting and purposeful work.

Merry Christmas and Happy New Year!

Patrick L. Burns, Founder and President, Arc 3 Communications

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