Social Media Audits and Listening analyses

Useful Parenting Tips on How to Help Your Kids with Social Media

August 19, 2017 By Patrick L. Burns Leave a Comment

Social media has created a brave new virtual world over the last decade with platforms such as Facebook, Instagram, Twitter, LinkedIn and Snapchat creating communities with hundreds of millions and in some cases, billions of users. Facebook with well over 2 billion users is larger than the world’s most populous countries. These virtual communities created by the social networks have become a powerful way to stay connected with friends, family and thought leaders around the world. According to the Pew Research Center for Information and Technology over 69% of adults use social media networks with the majority of usage occurring on smart phones. As children seek to emulate their parents and acquire smart phones and join social media networks, what can parents do to make sure children are safe, secure and using social media responsibly? As parenting shouldn’t stop as children enter digital communities, here are a few tips and parameters for parents when confronting the issue of social media usage with their kids.

1. Decide a good age for your kids to begin

As a parent you decide when it is appropriate and best for your child to have a smart phone and its no different with social media. Only you know when your child is capable of handling and managing social media accounts. Do not succumb to the pressure of your child’s peer group. Its your decision. Do some research on the platforms and see what may be best for your child. Many platforms have age requirements before you can open an account. For example Facebook, Instagram and Snapchat have an age requirement of 13 to set up an account. It is strongly advised to follow the age requirements for each platform.

2. Talk to your kids about the positives and negatives of social media

Social media has many amazing and wonderful uses for people of all ages, but it also comes with risks and negatives. Make sure to research and learn the negatives and then explain them to your kids in a way they can understand and know what they are getting into. For example, according to the Pew Research Center for Information and Technology, social media is the most common venue for online harassment, with over 41% of adults being harassed online. Over half of young women in the U.S. according to Pew have received explicit images that they did not ask for. In addition there have been multiple studies that have shown that social media use can result in heightened levels of anxiety, jealousy and anti-social behavior among frequent users.

3. Learn and teach your kids about online privacy

One of the biggest risks about all online use, especially social media, is privacy. From reputation to personal information there are many aspects that need to be discussed with your children to protect them. Children should be advised not to interact with people that they do not know online and be aware that there are adults who pose as children online through the use of fake account profiles. They also should never meet in public alone someone that they first met online via social media. Also use social media platform privacy settings and your browser settings to help control and protect your child’s online activity. Also it is highly recommended that you use parental control software to monitor you child’s online usage on all relative devices in your family household such as desktop, mobile and tablet.

4. Monitor and regulate usage

It is important to make sure your child isn’t spending too much time or engaging in inappropriate activity on social media. Limiting usage to a home computer that is central in the home so usage can be observed is a good idea. Also limiting time spent browsing social media is an important measure, as over usage can quickly become addictive. Setting time parameters with you children is critical. With online monitoring software, you can see what content your child is viewing and set as off-limits certain types of sites. You can also monitor how much time they are spending online. Many internet providers, are now allowing you to have the easy capability of turning off the internet for certain users in your home as well as placing time limits for usage.

5. Keep up with the latest trends in social media

As a parent it is always important to stay up to date with the latest trends in social media and learn about the new platforms that are experiencing fast adoption rates among children and teens. It is important to “know what the kids are dancing to these days” online. That means keeping up with changes and updates to the social media platforms that you know your kids are using, and learn about ones that they may soon ask to sign up for. Make sure you know all the ins and outs of these platforms and how they are being used by young people. If your kids are on a platforms such as Instagram and Snapchat – you should be too. Know how to use the many technologies that they have access to.

These are some basic tips to help parents with the seemingly overwhelming world of social media. If regulated, monitored, and used properly social media can be a great and fun tool for the whole family. Who doesn’t enjoy sharing funny, moving, timely or informative content with family members – such as breaking news events announced on Facebook or Twitter or a funny video from YouTube? So when it comes to social media, just make sure you and your children are on the same page. Your love, guidance and support for your kids doesn’t stop at the shore once they enter the digital ocean of social media.

Interested in learning more about this topic? Contact us here for information on our social media parenting seminars for schools, PTAs, churches and neighborhood groups.

Ten Ways to Post Political Views On Facebook Without Being Unfriended

May 26, 2017 By Patrick L. Burns Leave a Comment

Facebook messages have been shown to be an effective tool in get-out-the-vote political efforts. In the prestigious journal, Nature, political scientist Dr. James Fowler found that a single get-out-the-vote message could produce a 2.2 % bump in voter turnout. More importantly, 80% of the impact came from users sharing the message with their friends.

However, sharing your political views online can come with the risk of being unfriended if not done in the appropriate way. Here are some simple tips for sharing your political views on Facebook:

1) Be humorous. Humor disarms and is a powerful weapon to articulate a point of view to someone who may not agree with you.

2) Comment on timely topics and events. Remember the “Query Deserves Freshness” (QDF) rule of Google search which ranks fresh content on timely topics higher. Be relevant in your discussions, especially with those whom you may disagree.

3) Use an image, preferably one that promotes empathy or sympathy for your cause. Social media is about images. Without them your message is ineffective.

4) Avoid ad hominem attacks on those who do not share your views online.

5) Rely on facts and figures and data to support your position. Utilize infographics. Social issues especially are helped along by sociological data to support your position.

6) Listen and learn and engage your audience. Your audience must first know that you listen to them, before they will entrust you to persuade or lead them.

7) Timing of posts; the best time to post on Facebook is between and 9 and 10 p.m. EST. People are more receptive to messages at this time.

8) Be a consensus builder. Find small issues that you can agree with those of different political viewpoints first.

9) Be conversational. Facebook is a large cocktail party; act as though you were talking with your friends in person. Social media is a conversation and it helps to be pleasant and engaging.

10) Keep you content consistent and interesting. Facebook is not a graffiti wall in which you just post information for the sake of posting. Give thought to your overall posts. Once posted, it is out there. Even if you delete your post, chances are someone may have taken a screenshot photo of it.

The most important rule of all in discussing politics on Facebook is to use your common sense and be civil. Just as in real world conversation, civility and tone can go a long way in your online conversation.

This Week in Digital and Public Affairs – Instagram, Snapchat and The BuzzFeed Dossier

January 16, 2017 By Patrick L. Burns Leave a Comment

Digital and social media are transforming how government institutions, political campaigns and trade associations are communicating and marketing to their key audiences.

Below is a roundup of key stories in digital and public affairs for this week:

Content, Digital and Social Media

Facebook announced the hiring of Campbell Brown, a former NBC News correspondent and CNN prime-time host, to lead its news partnerships team. While Facebook indicated that she would not serve in a role as editor-in-chief, she would work as a liaison with news organizations so that Facebook can better meet their journalistic and business imperatives.

Snapchat announced the launch of universal search to simplify navigation on the platform. This move was clearly to ward off competition from Instagram’s Stories which has hit 150 million users. Instagram has now offered an advertising product on Stories that has the targeting capabilities offered in Facebook.

Medium, a platform for long form content, announced it was laying off a third of its employees, mostly in sales. CEO Ev Williams stated that Medium would be renewing its focus away from an ad-driven model to one that rewards writers “on their ability to enlighten and inform, not simply their ability to attract a few seconds of attention.”

Gov 2.0 and Public Affairs

On DigitalGov, Julia Jackson with the National Institutes of Health explores how social media platforms are becoming one-stop shops for information needs as the platforms become more feature rich and audience share falls away from search engines. Jackson recommends that federal agencies should refocus their attention on content created for social media in 2017 and use the platforms as one of their primary communication strategies.

In Social Media Today, Alan Rosenblatt talks about how public affairs organizations should consider self-publishing strategies to achieve their objectives. Once dismissed by professionals as less worthy than earned media, Rosneblatt argues that self publishing on your own website, blogs and social media is an effective strategy in achieving goals and can have greater impact than placing stories in the news media.

Speaking of effective, self-publishing strategies in public affairs, Associations Now reports on how the American Medical Association created a new content strategy that provided the framework for its website redesign. The new site is easy for its key stakeholders to navigate to content that is tailored to their needs.

Campaigns and Elections

Buzzfeed draws criticism for its publishing of a unverifiable secret dossier on President-elect Donald Trump and Russia. After its posting, BuzzFeed editor-in-chief, Ben Smith took to Twitter to explain how they made the decision. Smith stated that even though “there is serious reasons to doubt the allegations”, he noted that “publishing the dossier reflects how we see publishing in 2017”.

Writing in The Atlantic , staff writer, David Graham agrues that BuzzFeed sidestepped a basic principle of journalism in publishing the dossier. He argues that a reporter’s job is not simply to dump information into the public domain, but to gather information, sift through it and determine what is true and what is not.

On Federalist.com, lawyer turned writer Leslie Loftis argues that BuzzFeed’s decision to publish the dossier may lead to a defamation lawsuit. Loftis argues that BuzzFeed Editor in Chief Ben Smith’s rationale for publishing was the same rationale Rolling Stone’s Will Dana used to justify publishing a fake story that ended in a major court loss in Eramo v Rolling Stone.

On a side note, Nieman Labs reports on the success of BuzzFeed’s Tasty customized cookbook product which has sold enough copies to make it one of the best-selling cookbooks of the year. Tasty: The Cookbook, a choose-your-own categories, print-on-demand cookbook, sold over 100,000 copies in the last two months of 2016, earning BuzzFeed an estimated $2.4 to $4 million in sales.

These are some of the reads that matter to us for the week in digital and public affairs. What do you think? What are your favorite stories? We’d love to hear from you!

This Week in Digital and Public Affairs: The 2016 Olympics, BuzzFeed and Ad Blocking

August 4, 2016 By Patrick L. Burns Leave a Comment

Digital and social media are transforming how government institutions, political campaigns and trade associations are communicating and marketing to their key audiences.

Below is a roundup of key stories in digital and public affairs for this week:

Content, Digital and Social Media

Digiday reports on how The New York Times’ T Brand Studio which was born two years ago to assist clients in the creation of native advertising (sponsored ads and content that look like actual stories in NYT) is now expanding into a full fledged agency. T Brand Studio will now assist clients in the creation of multi-media, stories and content that can be placed in publications beyond The New York Times. In pitching its new services, the Times will be competing not just with established agencies, but other publishers that are also producing content for clients such as Atlantic Media Strategies, started by Atlantic Media, publisher of news magazines such as the The National Journal.

Ad Week rants about the many ways that businesses and brands can get in trouble posting on social media regarding the 2016 Olympic Games in Rio. For those businesses that are not official sponsors of the games like Coca-Cola, McDonald’s, Visa or P&G, posting on social media regarding the Olympic Games runs legal risks. The many restrictions issued by the United States Olympic Committee (USOC) include prohibition against non-sponsors using the Olympics’ trademarked words or phrases such as Olympic, Olympian, Team USA, Go for the Gold; using terms that reference the location of the Olympics, such as the Road to Rio; and using hashtags that include Olympics trademarks such as #TeamUSA or #Rio2016. Non-sponsors are also prohibited from sharing or retweeting content from official Olympics social media accounts.

Gov 2.0 and Public Affairs

The Las Vegas Sun reports on how Las Vegas area governments and authorities such as the City of Las Vegas, Clark County and the Las Vegas Convention and Visitors Authority are turning to social media to modernize their communications and engage with citizens. The City of Las Vegas has a social media team of 4 staff members and is present on nine different social media channels including Facebook, Twitter, Instagram, Tumblr, YouTube, Snapchat, LinkedIn, Next Door and Google Plus to promote citizen engagement. Speaking of Snapchat, the Las Vegas Convention and Visitors Authority recently tapped hip hop star DJ Khaled to launch its new Snapchat account. The authority’s Snapchat launch generated more than 400,000 views and 25,000 engagements in a 48-hour period thanks to DJ Khaled.

In Associations Now, Ernie Smith reviews a report by the Interactive Advertising Bureau that found that a quarter of all internet users already block ads, which is less than anticipated. The majority of users who block ads are adult males from 18 to 34. While ad blocking on desktop computers is at 26%, ad blocking on mobile devices is lower at 15%. The IAB has been focused on combating ad blocking over the years, and is recommending that advertisers promote lighter non-invasive ads. The study found that lighter non-invasive ads online encourage ad blockers to turn off their ad blocking software. One interesting note from the study: 40% of internet users believed that they had ad blocking software turned on, but many of the users confused anti-virus and pop-up blockers with ad blocking software.

Campaigns and Elections

Business Insider reports on BuzzFeed Editor-In-Chief Ben Smith sending a memo to the outlet’s news staff to refrain from taking “partisan stands” on social media. The memo was written after a BuzzFeed reporter posted a pair of now-deleted partisan tweets to her account during a video that played before President Barack Obama’s speech at the Democratic National Convention. BuzzFeed’s ethics guide states that “reporters and editors should refrain from commenting in a partisan way about candidates or policy issues.” After acknowledging the unusual nature of this year’s Presidential election, Smith stated in his memo: “I’m writing to remind you about our policy on not taking partisan stands on social media, or in our coverage, for either side. You have colleagues covering this race intensely and an audience who should trust that you, and we, are as fair and accurate as you know we strive to be.”

These are some of the reads that matter to us for the week in digital and public affairs. What do you think? What are your favorite stories? We’d love to hear from you!

Happy Thanksgiving! 10 Things I Am Thankful For

November 27, 2014 By Patrick L. Burns Leave a Comment

Happy Thanksgiving from Arc 3 Communications! As we celebrate the 3rd anniversary of our agency, it is good to reflect upon those things that I am thankful for.

1. I am thankful for our clients in the civic space that have entrusted us over the years to help with their content, digital marketing and social media needs. We have worked with clients ranging from government agencies to trade associations to political campaigns at the local, state and national levels. We have developed digital marketing and social media campaigns, new websites, content marketing plans and all types of amazing content to help them accomplish their legislative, policy, electoral and civic engagement goals.

2. I am thankful for the talented team of creatives, digital marketing, social media, technical and public affairs experts at Arc 3. I am also thankful for our interns that have breathed life into our agency with new ideas and enthusiasm for our mission.

3. I am thankful to our vendors who have become trusted partners in helping us to carry out our mission. These knowledgeable experts in accounting, the law, banking and technology are indispensable.

4. I am thankful to the awesome team at Strongbox West who provide us with an affordable, fun and innovative office space to work in that is filled with other startups in the creative, digital and technology space. The shared learning from other entrepreneurs has been immeasurable.

5. I am thankful to the many innovators in digital, social media and technology that have transformed marketing from a traditional marketing model to a world driven by content. This includes not only the creators of the well-known platforms such as WordPress, Facebook, Twitter, YouTube, LinkedIn and Tumblr; but the countless other innovators who developed lesser known digital and social media platforms that have helped to create a competitive marketplace that produces amazing channels for communication and sharing.

6. I am thankful to our agency competitors for new business in the content, digital marketing and civic space who by their efforts in the marketplace, push us to do better, innovate and strive to be our best.

7. I am thankful for the digital, social media, creative and start-up community of Atlanta in which we are constantly learning new things through shared knowledge and crowd sourced learning. I am most grateful to the Social Media Club of Atlanta, SouthWired (former Digital Atlanta) and the many Meetups around the city that are ongoing.

8. As Founder of an agency focused on the civic space, I am thankful for the many long-standing institutions in government, politics and civic life and the people and ideas that sustain them. The great civitas of our country depends upon engaged citizens, media, candidates, elected officials, trade association and non-profit executives and public servants in government at all levels.

9. I am thankful for the countless numbers of friends and former colleagues throughout my career in government and politics, academia and the agency world who have offered encouragement and referred business our way.

10. I am most thankful to my family for their constant love and support through my entrepreneurial journey. My family has shared this experience with me every step of the way. It is hard to express my gratitude and thanks to my four children and most especially my wife Mary. My wife’s selflessness, determination and love for me has been the rock upon which my success has been built.

Finally, I am most thankful to God to whom all thanks must be given. Without his love and my faith in him, my entrepreneurial journey would have never gotten off the ground 3 years ago.

What are you most thankful for this year? Please share with us!

Patrick L. Burns, Founder and President of Arc 3 Communications

Arc 3 to Offer Social Media Training Seminar for Local Government Officials

March 6, 2014 By Patrick L. Burns Leave a Comment

Who is the Social Media Training Seminar for?

The program is designed for municipal and county elected officials, public sector communicators, public information officers (PIOs), City and County Administrators, CIOs and Department Directors.

When and Where Will the Seminar Be Held?

Seminar will be held Friday, April 11^th, 2014 from 9 a.m. to 4 p.m. at Vinings Bank at 4135 Atlanta Road Smyrna, Ga. 30080. Vinings Bank is conveniently located a few miles north of Interstate I-285 in Smyrna near the west Atlanta and Vinings communities.

What Topics Will Be Covered?

Best practices for social media and local government will be presented. An overview of the major social media platforms in the categories of micro-blogging; social networking; social bookmarking; video and photo sharing; and geo-location will be provided. The social media platforms presented include LinkedIn, Facebook, Twitter, Google Plus, Instagram, Pinterest, YouTube and Foursquare and how they can be utilized for educating and informing constituents and promote citizen engagement. Content tips, timing and tactics will be shared along with an overview of social media management tools. Key operational questions such as what makes a good social media policy; social media measurement and reporting; and social media and crisis communications will also be explored.

What is the Technical Skill Level Required?

A basic understanding of common social media platforms is helpful, but not required. The training seminar will cover an in-depth how-to of each issue or platform covered. Checklists and reference sheets will be provided.

How Do I Participate?

Register online to participate in the one day session by going to our event page. Upon registration, you will receive in-depth information on the agenda. Lunch will also be provided. Participants should bring a laptop computer or tablet for accessing social media platforms. Windows, Android or iOS systems are appropriate. For more information or questions, please contact Patrick Burns at pburns@rare-light.flywheelsites.com or 678.348.6024.

Arc 3 Communications’ Monthly Top News Reads in Digital, Social and Public Affairs – February 2014

February 6, 2014 By Patrick L. Burns Leave a Comment

Digital and social media are transforming how government institutions, political campaigns and trade associations communicate to key audiences. Below is a roundup of the more interesting stories that we have read over the last month:

Digital and Social Media

Mashable reports on 9 ways that social media will change in 2014. New ways include the rise of graphic software and the use of visual content to support social media platforms such as Pinterest and Tumblr.

In the Guardian, Scott Monty, who heads global digital communications for the Ford Motor Company, explores the question of whether or not marketers can learn digital restraint. Monty advocates for a less is more strategy for marketers.

Social Media Today offers six social media mistakes to avoid in 2014, which include many recommendations for digital restraint. These include avoiding tweeting too often, using too many hashtags and joining too many social media websites.

Gov 2.0 and Public Affairs

Huffington Post reports on 15 photos from the U.S. Department of Interior Instagram account that will make you want to travel the country. The Department of Interior account has over 200k followers and includes scenic photos from the public lands, national parks and wildlife refuges that it manages.

Associations Now offers advice on how to handle the good, the bad, and the ugly of online comments on a trade association’s website, social media or blog.

The New York Times reports on the Twitter conversation surrounding the President’s State of the Union address and how the White House’s bully pulpit has lost its strength due to other voices shaping the conversation.

Campaigns and Elections

ABC News interviews Adam Sharp, Head of Government and Non-Profits at Twitter, regarding how Twitter will continue to shape political discourse, campaign advertising and election 2014.

Social Media Today explores 5 ways in which social media will change political campaigns in 2014. One of these ways includes the greater use of visual and video content on campaign social media networks.

In Huffington Post, Milind Deora, India’s Minister for Communications, explores the impact of social media on electoral politics in light of the upcoming elections. Deora points to social media’s effectiveness in raising issues, but questions how it may be affecting the quality of political discourse and disrupting the social order.

These were some of Arc 3’s most interesting reads in digital and social and public affairs in early 2014. What were your favorite stories? Let us know. We’d love to hear from you.

The Top Ten Politicians on Instagram

February 5, 2014 By Patrick L. Burns Leave a Comment

Instagram is one of the fastest growing social media platforms. Taking quick snapshots or 15 second videos and applying funky filters of different colors and hues and sharing them with your friends isn’t just for hipsters any more. More and more politicians are joining Instagram to reach out to voters in a more personal way through photos and videos.

With its acquirement by Facebook and the addition of short video capabilities to the platform, Instagram is a powerful tool for helping politicians reach the ever growing mobile audience. Instagram’s new 15 second video feature is ideal for mobile video watching and integrates seamlessly with other social networks for instant sharing.

At the start of 2014, who are the most savvy politicians on Instagram? Through an analysis of Instagram followers and individual photo likes, Arc 3 has compiled a list of the top ten politicians on Instagram:

1. President Barack Obama @barackobama 2.73 million followers

The top ten most liked political photos on Instagram are shared by the President’s account. These photos range from a “Thank you” photo on Election Night with 294k likes to birthday wishes for the President with 86k likes. Upon the President joining Instagram, the social media platform announced that “We look forward to seeing how President Obama uses Instagram to give folks a visual sense of what happens in the everyday life of the President of the United States.” So far the President’s team has done that and more.

2. Mitt Romney @mittromney 71k followers

The former Governor of Massachusetts and Republican nominee for President has the second largest following of a politician on Instagram. The account largely contains photos from campaign stops during the 2012 Presidential election with his last post being November 6, 2012. The most popular photo on his account was a get out the vote photo on election day that received over 17k likes.

3. George W. Bush @georgewbush 64k followers

The 43rd President has taken to painting and his artistic talents show in his Instagram account. Posting touching photos of family and new grandchildren, he also adds in beautiful landscapes of his native Texas. The former Texas Rangers owner’s love of sports is also on full display with photos of trips to professional football and baseball games.

4. Senator Cory Booker @corybooker 33k followers

The former Mayor of Newark and newest member of the U.S. Senate is also one of the most adept at using social media for civic engagement, responding to constituent requests and comments personally. Senator Booker’s Insta feed contains a wide variety of content, including savvy use of short video and uploading of press clips.

5. Congressman Kevin McCarthy @repkevinmccarthy 11k followers

The House Majority Whip, McCarthy was recognized by BuzzFeed as the best Republican Congressman on Instagram. McCarthy’s Insta feed is full of photos of D.C.’s who’s who, his family dog and “Throwback Thursday” photos of his family. McCarthy’s video of playing Frisbee with the family dog received over 2k likes.

6. Governor Chris Christie @govchristie 5k followers

The potential 2016 candidate for President and Republican Governor of New Jersey has a balanced mix of celebrity photos, family “Throwback Thursday” photos and behind the scenes photos in his role as Governor. Governor Christie’s photo shares reflect his team’s understanding of emotion and imagery to garner support on social media.

7. Michael Bloomberg @mikebloomberg 4k followers

Having completed his term as Mayor of the Big Apple, Bloomberg has set up a philanthropic foundation to advance his favorite causes. His Insta feed is loaded with photos of groundbreakings, ceremonies and events in the performance of his duties as Mayor. Since leaving the Mayoral office, he has posted a stream of photos related to his campaign for immigration reform, Iamimmigration.org.

8. Gabby Giffords @gabbygiffords 4k followers

The former Congresswoman from Southern Arizona retired from Congress after her courageous return from a 2011 shooting that nearly claimed her life. Founder of the PAC, Americans for Responsible Solutions, Gifford’s Instagram account is full of photos of her advocacy work.

9. Speaker John Boehner @speakerboehner 3k followers

The Speaker is the king of ‘Throwback Thursday”, posting photos ranging from his high school football days under legendary Coach Gerry Faust to school field trips to family photos with his brothers and Santa Claus. The photos personalize one of the most powerful men in the country, who is 2nd in the line of succession to the Presidency. His Insta feed also includes hundreds of behind the scenes photos of his official duties as Speaker.

10. Congresswoman Tulsi Gabbard @tulsigabbard 2k followers

The 32 year old Army veteran, surfer and representative from Hawaii’s 2nd Congressional district is one of the rising stars of the Democratic Party. Her Insta feed is chalked full of beautiful Hawaiian landscapes as well as behind the scenes photos of her duties as a Congresswoman for the Aloha state. A fitness enthusiast, the Congresswoman’s account has photos of her many physical activities such as running, hiking, sking, and yoga.

At the start of 2014, these are the top ten politicians on Instagram. As social media continues to become more and more visual, we expect more politicians to adopt Instagram as a necessary part of their social media efforts. Who are your favorite politicians on Instagram? Let us know!

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