Coalition Building

Merry Christmas and Happy New Year from Arc 3 Communications

December 19, 2013 By Patrick L. Burns Leave a Comment

Thank you to our clients, friends and colleagues who have helped to make Arc 3’s 2nd year a great success. We set out to do ambitious and interesting work in 2013, and our clients have entrusted us to do just that.

Over the last year, we have done innovative work in the area of content marketing, digital and social media for clients in the political, public affairs and government space. It has been our passion to help trade associations, right-center campaigns and local and state governments evolve their communications and marketing strategies to fit the digital age.

Content and measurable data are both important to us. Arc 3 has helped clients to develop and implement effective strategies and campaigns that help them to achieve their organizational goals in a complex media and public affairs landscape. Content marketing and digital and social media only work if they help an organization to reach those real world objectives that result in a return on their investment.

The golden age of mass media communications through print, television and radio has begun to fade, and a new multi-platform and digital age has begun. The digital age has resulted in new ways in which people – especially millenials – are processing issue and policy information.

Over the last several years, businesses have been going through a transition from traditional marketing to content marketing out of necessity in order to reach consumers. Our civic institutions, campaigns and trade associations will have to change as well in order to sustain their key roles in the public square.

As our agency grows and evolves in the dynamic landscape in media and public affairs, we look forward to another year of fun, interesting and purposeful work.

Merry Christmas and Happy New Year!

Patrick L. Burns, Founder and President, Arc 3 Communications

7 Ways to Use Facebook Hashtags in Politics

September 6, 2013 By Patrick L. Burns Leave a Comment

With the introduction of hashtags and graph search by Facebook, hashtags have grown in their effectiveness as an advocacy and mobilization tool. Hashtags have long been an effective tool on Twitter, helping to organize people by shared interest. Facebook, which has organized people by shared connection, had an inability to mobilize people by shared interest. With hashtags, Facebook allows users the ability to connect by interest in an expansive way.

With over 1 billion users, Facebook has a dynamic network in which a campaign or organization can utilize hashtags to reach extended, adjacent and far-off networks of people with similar interests. Once only great to organize people online and offline after you make a connection, Facebook with hashtags is an effective tool in organizing people of a shared interest, value or belief who are not yet socially connected.

Here are some tips for incorporating hashtags into Facebook page posts to promote your political content and connect with those of a shared interest.

1) Ideology: One of the easiest ways to promote your organization’s content is to reach those of a like ideological mind. The most popular ideology hashtags are #tcot, ‘top conservatives on twitter” and #p2, “progressives who prioritize diversity and empowerment” and #tlot, “top libertarians on twitter”.

2) Party affiliation: Although there is a close correlation between ideology and party identification, in order to ensure that you reach all of those with a shared party affiliation, include a reference to your local, state or national party. The most popular hashtags are those associated with the respective state parties. For example in Georgia, the Republican Party hashtag is #gagop and the Democratic Party hashtag is #gadems.

3) Issue: In the promotion of a issue or policy, utilization of a hashtag to build support for the issue is an effective tool. Providing quality insights and updates on timely issues is a way to build supporters and followers. The Google QDF rule (quality deserves freshness) applies to search on social media networks by hashtag. People hunger for meaningful content on timely issues and will search to find it. For example, #Syria, is one of the most popular hashtags on social media, due to it being a timely and relevant issue as the U.S. considers military intervention there.

4) Location: Geolocation is critical in social media. As social, location and mobile merge together, the ability to connect with those in your immediate vicinity is important in the promotion of a post. Placing a hashtag that indicates your location can not only build credibility in your posts, but can draw the interest of those in your local area. People hunger for local news around them, and the power of connecting with people in your local area on social media cannot be underestimated. For example, state and local specific hashtags such as #gapol and #atl ensure that you are reaching people in your local area. If you are attending a place, event or conference see if there are hashtags that have been developed for that specific site. For example, at the national party conventions last year, #gop2012 and #dnc2012 were the respective hashtags for these events.

5) Social TV: There is a strong correlation between live television and social media. People love to share insights on TV programs on their 2nd screen and watch alongside others online to see their feedback. During last year, some of Twitter’s most trafficked moments occurred during the Presidential debates between President Obama and Governor Romney that aired on live TV. Utilizing hashtags for specific events that air on television is way to connect with followers and audiences and promote your posts. During the first Presidential debate, the Obama-Biden campaign utilized #ForwardNotBack effectively in promoting their candidate.

6) Look to the Past: History and sentimentality about the past is a fundamental part of the human experience. People love to remember and are drawn to content that reminds them of the “way things were”. Our civic institutions and political parties have a rich history in which content can be pulled. One of the fundamental parts of being a candidate is telling your biography and life experience. Utilizing a hashtag such as #TBT (Throwback Thursday) or #FBF (Flashback Friday) can be very effective in gaining followers as they are some of the most popular hashtags on social media.

7) Humor: Humor disarms and is a powerful weapon to articulate a point of view to someone who may or may not agree with you. Use of humorous hashtags can enlist followers and supporters for your cause in more subtle way. For example in the 2012 Presidential election, the Obama campaign utilized the #Romnesia hashtag to describe Governor Romney’s inconsistent policy stances over the years. Many hashtags or slogans that are started in earnest by a campaign or group can become hijacked by the opposite side who use the hashtags in a humorous way. In the 2012 campaign, the Obama-Biden team had put out the hashtag #forward, a key campaign slogan. The RNC quickly utilized the #forward hashtag to describe moving “forward” to $491 billion in higher taxes for Obamacare; deficits over $1 trillion; and $1.9 trillion in higher taxes.

With the continued integration of search and social, hashtags are becoming an increasingly important part of content and social advertising strategies for Facebook. The use of hashtags can connect your organization in a timely manner with the audience you are trying to reach and promote your content. So don’t forget the #hashtag in your next post.

The Effectiveness of Political Social Advertising

March 30, 2013 By Patrick L. Burns 1 Comment

Political advertising in national and statewide races has historically been dominated by large media buys on television. Of the billions spent on election ads, a small percentage has been spent on social media advertising, but that is about to change. Voters have gone off the grid.

In election 2012, over 40% of likely voters preferred other video sources to live TV, including laptop or PC and streaming devices such as DVD and DVR. The majority of live TV watching was sports related. The average time spent watching video was still high at almost 20 hours a week, but nearly half of that time was not spent on live TV. Also, nearly half of likely voters owned a smartphone and 32% of likely voters owned a tablet.

We are moving to a new advertising paradigm in politics, and social advertising is a key part of it. With candidates using Twitter and Facebook to stay connected with voters, keep up on news and contrast themselves with opponents, paid social is a natural fit for politicians. Social advertising is powerful as voters spend on average 10 hours per week on social apps and interest graph targeting helps candidates zero in on key voters. In the time that it takes to create 1 political 30-second spot, 15 paid social campaigns can be launched. These social ads can be created from breaking news and events in real time.

While Tumblr and LinkedIn offer ads, the overwhelming majority of social advertising is on Twitter and Facebook. Both Twitter and Facebook ads have proven to be effective in the area of politics.

Facebook messages have been shown to be an effective tool in get-out-the-vote efforts. In the prestigious journal, Nature, political scientist Dr. James Fowler found that a single get-out-the-vote message could produce a 2.2 % bump in voter turnout. More importantly, 80% of the impact came from friends sharing the message with others. This is the first definitive proof that social networks, as opposed to television or radio, have uniquely powerful political benefits. As Facebook bleeds into older demographics, campaign messages could have a much larger impact than the study found. Another key finding of the study was that candidates need users to voluntarily share the ads and messages with their friends for maximum effectiveness.

Many campaigns initially used basic Facebook Marketplace type ads, with a 25 character title, and a 90 character body, a 100 x 72 pixel image, which are the least ideal message delivery vehicles on Facebook. However a growing number of campaigns have found greater success at using ad units such as “Like” ads and sponsored stories, which encourage both current and potential fans to interact with page content. Facebook has also recently allowed ads to be placed directly into Newsfeed which has resulted in better results.

Mitt Romney’s campaign for President utilized Facebook mobile ads last election cycle. These ads, which showed up in a Facebook user’s news feed, linked to Governor Romney’s page and indicated which friends were fans of the candidate. Zac Moffatt, digital director of Governor Romney’s campaign, claimed a remarkable click rate of 10% among people who viewed the ads.

Twitter ads have been proven effective to drive get-out-the-vote messages and target voters. Political campaigns are spending on the “promoted tweet,” which looks like a regular Twitter post and which advertisers pay to have show up at the top of a stream of tweets, or to people who might not see the tweet otherwise. Other political Twitter ads that may be placed are for Promoted Accounts and Promoted Trends. Like business ads on Twitter, political ads are clearly labeled as promoted with a purple promoted icon and information about who has purchased the ad. Based on demand from political campaigns, Twitter has allowed advertisers to tailor paid messages to people by state or region.

Wisconsin Governor Scott Walker, who faced Milwaukee’s Mayor Tom Barrett in an historic recall election in 2012, used Twitter political ads successfully. Governor Walker’s campaign utilized Promoted Tweets and Promoted Accounts to drive a get-out-the-vote message to targeted voters and influencers. The Walker campaign’s use of Promoted Tweets drove voters to landing pages with details on the Governor’s stance on key issues and strong calls to action to pledge to vote. A week before the election, Governor Walker’s campaign also used Promoted Accounts to grow followers among targeted influencers who could help spread the campaign message through retweets. Governor Walker’s Promoted Tweets campaign garnered an average engagement rate of 6%. In addition, the Governor increased his followers from 16,600 to over 23,000 with his Promoted Accounts campaign. Overall his Twitter ad campaign reached 946,000 potential voters. Governor Walker’s effective use of social advertising was a key component in mobilizing voters in his defeat of a recall.

The use of social advertising by political campaigns will continue to increase. Social ads are an attractive selling point to campaigns looking for a way to maximize their impact for little cost. However, these ads should only be run as a part of a larger digital strategy that promotes great content such as a video, an image or interactive experience. Great content and socials ads to promote it is a winning combination for candidates that have a need to get their message out in a cost effective way.

The Top Ten Most Social Media Savvy Trade Associations in America

January 30, 2013 By Patrick L. Burns 2 Comments

With the inaugaration of President Barack Obama and the convening of the U.S. Congress, the business of governing truly begins in earnest. With the business of governing, comes the creation and passage of legislation and policies that affect important constituency groups. Some of the most powerful constituency groups are those that represent specific industries that employ hundreds of thousands of Americans. The “trades” that these associations represent vary from sectors such as high technology to small business to health care and energy.

With the widespread adoption of social media by elected officials, the media and the public; social media has become a critical part of the advocacy toolkit for trade associations. The recent legislative battle over the SOPA bill between the Motion Picture Association of America and the technology industry highlighted the evolution of tactics in advocating for or against legislation. The Motion Picture Association of America pursued traditional lobbying tactics, while the technology industry mobilized their grassroots supporters via social media and the internet. The technology industry’s victory over the Motion Picture Association of America last year sent shock waves through the K street community that they must evolve and change.

How have they done? Arc 3 looks at the top ten most social media savvy trade associations at the start of 2013. The list was compiled analyzing the Klout scores and number of Twitter and Facebook followers for the largest and most powerful trade associations in the country.

1. National Federation of Independent Business (Klout score 81) – Led by Dan Danner, this organization promotes fewer regulations and lower taxes. Despite seeing its challenge to the Democratic healthcare law fall short, the NFIB is one of the most social media savvy trade associations in the country with over 34K followers on Twitter and 171K likes on Facebook.

2. American Bankers Association (Klout score 81) – Led by Frank Keating, the former governor of Oklahoma, the ABA has evolved its communication strategies and embraced social media during a time of upheaval for their industry. The ABA has over 13K followers on Twitter and 1K likes on Facebook. The ABA’s high Klout score is attributed to it constant updates, as its Twitter account has over 10K Tweets.

3. Business Roundtable (Klout score 79) – Led by John Engler, a former Michigan governor, the corporate leaders of the Roundtable support a lower corporate tax rate and more trade deals. The Business Roundtable has over 12K Twitter followers and 13K likes on Facebook and a steady stream of tweets and posts to inform the media and its members.

4. U.S. Chamber of Commerce (Klout score 69) – Tom Donohue leads a powerful business advocacy group which donates millions of dollars to business-friendly candidates every election cycle. The Chamber is also a digital powerhouse with over 312K likes on Facebook and over 97K followers on Twitter.

5. National Retail Federation (Klout score 67) – NRF’s communications efforts are led by Bill Thorne, a former senior director for advocacy and outreach at the Walmart Corporation. Thorne has built a strong digital effort for the association as it pursues the passage of a national online sales tax. The association’s over 16K followers on Twitter and over 4K likes on Facebook are competitive with its online sales tax opponents in the technology industry.

6. National Restaurant Association (Klout Score 66)- Led by Dawn Sweeney, the restaurant trade group has expanded its policy and digital efforts. With over 11K followers on Twitter and 13K likes on Facebook it is clear that the association has picked up some social media tips from its member restaurants who have long been in the business of creating brand evangelists.

7. National Association of Realtors (Klout Score 66) – Led by longtime NAR veteran Dale Stinton, this association has battled a brutal housing market and a Congress considering housing finance reform. The association has solid digital resources to back its legislative efforts with 62K followers on Twitter and 109K likes on Facebook.

8. American Medical Association (Klout Score 65) – Led by Dr. James Madara, the AMA has gained bi-partisan support and is working to replace a Medicare payment formula that threatens doctors with drastic cuts. To build support for its efforts the association has a strong social media presence with over 269K followers on Twitter and 26K likes on Facebook.

9. American Wind Energy Association (Klout Score 63) – Led by Rob Gramlich, this association recently saw Congress extend an industry tax incentive that has led to explosive growth in wind power. AWEA has the wind at its back with a social media presence that has over 43K likes on Facebook and over 22K followers on Twitter.

10. National Association of Home Builders (Klout Score 63) – Led by Jerry Howard, this association’s primary goal is to defend the mortgage interest deduction amidst members of Congress who may see its elimination as a potential way to alleviate budget deficits. NAHB has a solid social media presence with over 16K followers on Twitter and over 28K likes on Facebook.

At the start of 2013, these are the top ten most social media savvy U.S. trade associations. The list is dominated by traditional industry associations that have strengthened their social media presence for what will be a very tough year in the Congress as the budget deficit looms over all discussions. Difficult times will require associations to be innovative in their mobilization and education of members about important and timely legislation and policies that could alter the course of the industries that they represent.

The Top Ten Most Social Media Savvy U.S. Politicians

January 11, 2013 By Patrick L. Burns Leave a Comment

Social media played an important role in helping to secure the re-election of President Barack Obama in 2012. President Obama’s utilization of social media also played a key role in his defeat of Senator Hillary Clinton in the Democratic primaries and then Senator John McCain in the general election in 2008. In 2012, President Obama essentially took up where he left off in the last Presidential election and developed a decisive advantage in the area of social media over Mitt Romney. The Obama-Biden campaign’s utilization of social media for get out the vote efforts and its analysis of social data for the prediction of voter behavior, targeting of messages and media buying was truly remarkable.

But who are the other success stories in social media amongst politicians besides President Obama? Through the analysis of Klout Scores, Facebook Likes and Twitter followers amongst politicans across the country, Arc 3 has compiled the top ten most social media savvy politicans. In order to qualify for the list you must either have held elected office or been a candidate for elected office within the last year.

1. Barack Obama (Klout Score 99): President Obama maintained a substantial lead in both Facebook likes and Twitter followers over Mitt Romney. By the end of the campaign, Obama had 22.7 million followers and 32.2 million likes, compared to Romney’s 1.8 million followers and 12.1 million likes. The Obama-Biden campaign’s posting of an image of Barack and Michelle Obama in an embrace, accompanied by the message, “Four more years” set two social media records, receiving more Twitter retweets (755,000) and Facebook likes (3.5 million) than any other post in history.

2. John McCain (Klout Score 92): The U.S. Senator from Arizona and former Republican Presidential candidate in 2008 shows considerable strength in social media, outscoring both Vice President Joe Biden and Mitt Romney. Senator McCain has 880,594 Facebook likes and 1.7 million Twitter followers. His independent streak and reputation for bluntness are highly suitable for the medium of social media.

3. Joe Biden (Klout Score 90): Vice President Biden’s social media presence benefited from being a part of a very gifted Obama-Biden campaign digital team. Vice President Biden had 555,571 Facebook likes and 116,900 Twitter followers. Biden is known to be prone to verbal gaffes in the real world, but his digital world is very disciplined and tame in comparison.

4. Mitt Romney (Klout Score 89): Throughout the Presidential campaign, Romney’s number of followers on Facebook and Twitter were greatly outpaced by President Obama. At the end of the campaign, Romney had 1.8 million followers on Twitter and 12.1 million Facebook likes. The President had 12 times more followers on Twitter and 2 times more followers on Facebook than Romney. It was not all bad news for Romney’s social efforts, as Romney’s Facebook strategies did at times have him leading President Obama in Facebook engagement with his “People Talking About This” numbers being higher.

5. Nancy Pelosi (Klout Score 89): The current Democratic leader in the House has a solid social media presence consistent with her wired constituents in her San Francisco Congressional District. Pelosi has 285, 926 Twitter followers and 67,776 Facebook likes.

6. Newt Gingrich (Klout Score 88): The former Republican House Speaker and Presidential candidate had one of the strongest presences on social media out of the Republican candidates for President in 2012. Winner of the first Republican Presidential primary in the South, South Carolina, Speaker Gingrich has 292,262 Facebook likes and 1.4 million followers on Twitter.

7. Jerry Brown (Klout Score 88): The current Governor of California, home of Silicon Valley, logically has a solid social media presence. He is very strong on Twitter with some 1.05 million followers and has 136,190 Facebook likes. Governor Brown’s followers prefer Twitter almost seven times more than Facebook. A former Presidential candidate who earned the nickname “Moonbeam”, there is no shortage of content on his Twitter stream.

8. John Boehner (Klout Score 87): The current Speaker of the U.S. House of Representatives has strongly promoted social media over years amongst his GOP caucus members. Once issuing a press release entitled “PWNED: House GOP Dominates Twitter, YouTube, Social Media in Congress”, he has taken the lead and shown his members how to be social media savvy. (Note: PWNED is trash talk that means you “owned” your opponent). Boehner has 320,479 Facebook likes and 220,763 Twitter followers for his campaign accounts.

9. Ron Paul (Klout Score 86): The former Congressman from Texas and Republican Presidential Candidate in 2012 has a considerable social media following reflective of the passion his candidacy generated among tech savvy millenials and libertarians. Paul has over 1.1 million Facebook likes and over 200,300 Twitter followers.

10. Cory Booker (Klout Score 85): The Mayor of Newark, New Jersey utilizes Twitter as a way to hear constituent concerns. The Mayor’s twitter account has become a civic reporting system that has been a better platform for consituent’s voices to be heard than the actual telephone at City Hall. Mayor Booker has over 1.3 million Twitter followers and 128,137 Facebook likes. Many constituents in Newark say if you want a pothole fixed you need to tweet to him about it.

At the start of 2013, these are the top ten most social media savvy U.S. politicians. Will they maintain their status or will new leaders emerge and enter into the top ten? Arc 3 will be following closely to see who comes out on top at the end of what is certain to be a year of innovation and enterprise in social media and politics.

Metro Atlanta Regional T-SPLOST Vote: A Choice Between NPR and Fox News?

August 12, 2012 By Patrick L. Burns Leave a Comment

Was the Metro Atlanta Regional T-SPLOST referendum vote a choice between NPR and Fox News? In a recent social data study by Arc 3 Communications of supporters and opponents of the Metro Atlana Regional T-SPLOST referendum utilizing Facebook’s Wisdom app, it was revealed that a cultural divide existed between the most ardent supporters for and against the Metro Atlanta Regional T-SPLOST referendum.

Many traditional polls had been taken showing a partisan divide among voters for the regional T-SPLOST referendum. However, through the use of Facebook social data, Arc 3 was able to identify not only a partisan divide, but a cultural divide as well among the most ardent supporters for and against the referendum. This data shows a significant cultural divide on regional policy issues.

For the study, Arc 3 Communications examined the Facebook pages of the two most prominent pro and against T-SPLOST campaigns, Untie Atlanta (Citizens for Transportation Mobility) and Traffic Truth (Transportation Leadership Coalition) utilizing Facebook Wisdom app’s detailed demographic profile data and breakdown of page likes. Arc 3 analyzed Facebook Wisdom Network data on basic demographics; political party identification and interests; sources for news; interests in music, movies and authors; sports favorites; and consumer choices. Among the key findings in each category:

Supporters and opponents of the T-SPLOST referendum were evenly divided along gender lines with variation among age and education level. Significantly more of the opponents of the T-SPLOST were married than the supporters of the T-SPLOST.
Consistent with polling data, the T-SPLOST groups broke out along partisan lines with pro-SPLOST forces showing Democratic leanings and opponents of the T-SPLOST being Republican.
Supporters and opponents of the T-SPLOST relied on very different news sources. T-SPLOST supporters’ favorite news source was National Public Radio, while opponents preferred Fox News.
In area of entertainment tastes, T-SPLOST supporters and opponents differed in television, movies and tastes in book authors. T-SPLOST supporters’ favorite program was The Daily Show with Jon Stewart, while opponents program of choice was House on the Fox Network.
While a dichotomy existed in preference for sports leagues – supporters of T-SPLOST were NFL fans, while opponents were NASCAR fans- both groups agreed that the Atlanta Braves was their favorite sports team.
Both sides tended to agree in the area of prominent consumer choices, with both groups most favorite food and beverage product having been Chick-Fil-a, and favorite retailer having been Target.

The partisan divide between advocates and opponents of the T-SPLOST was clearly evident in this Facebook study as it had been in traditional polling. However the social data reveals a much deeper story showing the cultural preferences that were identifiers not only of partisanship but also attitudes toward regionalism and policymaking. T-SPLOST opponents clearly had cultural preferences indicative of more suburban living, while the T-SPLOST supporters had more urban cultural preferences. This may have been at the heart of the transportation policy debate over what the Atlanta region should look like.

Arc 3 Facebook Social Data Study Tables

Basic Demographics

	Untie Atlanta	Traffic Truth
Male	60%	58%
Female	40%	42%
Married	49%	76%
Single	34%	20%
Average Age	36	49
College Education	58%	69%

Political Interests (Most Likes)

	Untie Atlanta	Traffic Truth
Political Party	Democratic Party of Georgia	Republican National Committee
Political Official	Barack Obama	Mitt Romney
Public Figure	John Lewis	Herman Cain

News Sources (Most Likes)

	Untie Atlanta	Traffic Truth
Media/News/Publishing	NPR	Fox News
Magazine	The New Yorker	Weekly Standard
News/Media	Yahoo!News	NewsBusters.org

Entertainment Interests (Most Likes)

	Untie Atlanta	Traffic Truth
Television Shows	The Daily Show	House
Movies	The Hangover	Atlas Shrugged The Movie
Favorite Author	Maya Angelou	Ayn Rand

Sports Interests (Most Likes)

	Untie Atlanta	Traffic Truth
Sports League	NFL	NASCAR
Sports Team	Atlanta Braves	Atlanta Braves
Athlete	Michael Jordan	Dale Earnhardt Jr.

Consumer Interests (Most Likes)

	Untie Atlanta	TrafficTruth
Food/Beverage	Chick-Fil-a	Chick-Fil-a
Retail and Consumer Merchandise	Target	Target
Hotel	St. Regis Atlanta	Chateau Elan Winery and Resort

Note: Untie Atlanta Facebook page analysis included analysis of Untie Clayton, Untie Cobb, Untie Cherokee, Untie Dekalb, Untie Douglas, Untie Gwinnett, Untie Fayette, Untie Fulton, Untie Henry, and Untie Rockdale Facebook pages

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